Technical Instructional Designer

Overview

Designs and delivers technical training curricula for customer care and operational teams.

Key Responsibilities

• instructional design
• curriculum development
• e-authoring
• train-the-trainer
• needs assessment
• assessment tools

Tasks

-Train others in instructional design principles, content development, and learning program production while providing expert consultation on program measurement, visualization, and multi-modal delivery. -Collaborate with Production, Engineering, and Operations teams to identify training needs related to operational and maintenance work, as well as changes in policies, procedures, regulations, safety initiatives, and technologies. -Manage contract Instructional Designers and oversee multiple projects simultaneously. -Rapidly synthesize and create course content based on input from subject matter experts, written materials, previous training courses, interviews, and other resources. -Develop and facilitate train-the-trainer courses to ensure effective knowledge transfer. -Participate in continuous improvement initiatives with Quality teams and adjust training curriculum accordingly. -Design and develop training curriculum, modules, and teaching plans for machine operations and maintenance. -Support e-authoring tools and multimedia content creation, including Adobe Creative Suite, Lectora, Articulate Storyline, Vyond, and video production (staging, shooting, and editing). -Conduct training needs assessments, design effective learning solutions, and create storyboards to help stakeholders visualize the final product. -Create instructional outlines and determine appropriate delivery methods, including individual training, group instruction, computer-based training (CBT), lectures, demonstrations, meetings, and workshops. -Develop assessment tools to measure trainee progress, ensure skill retention, and evaluate the effectiveness of training programs. -Build and maintain collaborative partnerships with Quality, Safety, Engineering, Production, and Operations teams to drive innovation in training delivery.

Requirements

• advanced excel
• microsoft office
• critical thinking
• analytical skills
• stakeholder influence
• compensation knowledge

What You Bring

-Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently. -May lift up to 25 lbs. occasionally. -Must possess high level of discretion, tact, diplomacy, and professionalism. -Ability to learn new technologies quickly. -Advanced Excel skills and proficient in Microsoft Office Suite. -Proven ability to influence stakeholders and build relationships at all levels of the organization. -Strong analytical skills. -Strong problem-solving and critical thinking skills while exercising sound judgment. -5% or less travel -Office deskwork, requiring sitting, walking, using phone & computer. -Excellent verbal and written communication skills including the ability to communicate effectively with various audiences. -Must possess the ability to work independently with minimal supervision. -Strong working knowledge of compensation best practices

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About Loram Maintenance Of Way, Inc.

-Revolutionized track maintenance by automating ballast cleaning. -Expanded into rail grinding, inspection, geotechnical services, friction management, and OEM equipment manufacturing over decades. -Operates advanced computer-guided grinders for rail grinding and inspection worldwide. -Projects include deep ballast cleaning, rail profile restoration, material handling, and structural monitoring. -Introduced Railvac trench-cleaning cars and data-driven digital inspection platforms in the 2000s. -Absorbed Rail Vehicle Engineering in 2016, creating Loram UK for heavy overhaul and rolling-stock services. -Grinding trains feature built-in firefighting systems and on-site crew accommodations.

Sector Specialisms