General Manager – Chesterfield Towne Center

Overview

Oversee all operations, leasing, finance, and staff for Chesterfield Towne Center mall.

Key Responsibilities

• preventive maintenance
• capital projects
• financial reporting
• safety compliance
• service monitoring
• lease execution

Tasks

As the General Manager at Chesterfield Towne Center, you will lead all aspects of property operations to achieve ownership goals, providing strategic direction and oversight to ensure the successful execution of key objectives and accountabilities. -Provide regular feedback to employees via annual performance objectives, mid-year reviews, annual reviews, and other communication mechanisms. -Implement preventive, ongoing & anticipated maintenance/repair programs. -Manage the property’s capital to budgeted levels. -Perform daily property inspections to ensure the highest standards. -Maintain safety, cleanliness, and integrity of all areas of all buildings, systems, and equipment for all property users. -Determine opportunities to improve tenant recovery ratios. -Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations, and pass the compliance portion of the operations audit. -Monitor performance of in-house and contracted services and take necessary action to assure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to our standards. -Develop and maintain an appropriate level of involvement in community affairs and activities representing the property’s interest. -Work in conjunction with the property’s Leasing Specialist to execute new and renewal leases to meet or exceed client objectives. -Coordinate the operational aspects of the property in a manner that protects, maintains, and improves the value of the owner’s asset. -Coordinate appropriate training for property personnel. -Develop and maintain an effective working relationship with the property’s leasing specialist to ensure budgeted leasing activity occurs. -Manage multiple employees through effective communication, supervision, training, and scheduling to ensure tasks are completed on time & within budget. -Manage tenant construction with contractors, tenants, and consultants. -Prepare the team to respond to emergencies and crises. -Develop multi-year capital project plans and manage the process to complete the capital projects. -Monitor the collections of all rents and execute appropriate collection processes. -Enforce all tenant lease requirements. -Direct the timely preparation and implementation of all financial reports, including budgets, monthly/quarterly reports, sales reports, variance reports, cash flow analyses, and forecasts. -Develop a personnel action plan for each direct report to identify opportunities for further career development. Ensure that all supervisory employees do the same for their direct reports. -Establish an effective working relationship with all department store managers and other key merchants, including specialty tenants, to understand and drive sales. -Establish and maintain an effective working relationship with the owner partnership team. -Direct and supervise the activities of all property employees. Resolve employee issues & work with Insperity to manage employee performance. -Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects. -Negotiate all tenant rent reduction or termination requests. -Direct activities of the specialty leasing function to optimize temporary tenant and cart occupancy to maximize property revenue. -Select contracted services by developing scopes of work, requesting bids, monitoring performance per scopes of work, and contractual agreements. -Establish and maintain appropriate communication with all staff and develop protocols for information sharing. -Drive NOI – Achieve (and wherever possible exceed) budgeted net operating income for property. -Purchase building and maintenance supplies, machinery, and equipment. -Manage the activities of the property’s marketing manager.

Requirements

• financial acumen
• leadership
• microsoft office
• compliance
• bachelor’s degree
• retail management

What You Bring

-Solid financial acumen, including budgeting, forecasting, lease interpretation, and performance analysis. -Proven leadership and people development skills with the ability to motivate teams, manage performance, and drive results. -Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and ability to quickly learn new technology platforms. -Compliance with local codes and regulations. -Bachelor’s degree in a related field with 5–10 years of experience in retail property management. -Excellent communication, problem-solving, and time management abilities with a strong customer service focus. -Have thorough knowledge of the area market, including all competitive properties and area demographics.

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Benefits

Seize this opportunity to join our vibrant team, where each day offers new challenges and rewards. Help us craft a shopping experience that surpasses all expectations! . -Well-being and work-life balance: Paid time off and holidays -Comprehensive health coverage: Medical, dental, and vision insurance provided -Financial security: Life and disability insurance for added protection -Robust retirement planning: 401(k) plan available with employer matching -Flexible financial options: Health savings and flexible spending accounts offered

About Pacific Retail Capital Partners

-Founded from a vision to transform malls into vibrant mixed‑use hubs, the firm blends retail, housing and office in unified master plans. -It integrates development, leasing, management, investment, consulting and marketing under one roof. -Their portfolio spans open‑air and enclosed centers across the country, including landmark projects in White Plains, Yorktown, Maui and Hawaii. -Notably, they’re breaking ground on 600 multifamily units at Yorktown Center and reshaping Maui’s Queen Ka‘ahumanu Center toward mixed‑use. -In 2023–24 they launched an in‑house architectural studio and accelerated major redevelopments. -They’ve acquired and repositioned regional malls—like Bridgewater Commons and Palm Desert—into dynamic, community‑focused destinations. -Steered by capital‑markets prowess, they executed hundreds of millions in acquisitions and dispositions even in tight markets. -Each project is master‑planned: blending retail anchors, residential units, offices, green promenades and civic gathering spaces.

Sector Specialisms