Software Support Specialist

Overview

Install, maintain, troubleshoot field-service software and act as liaison with IT.

Key Responsibilities

• software installation
• tech support
• powerdb management
• sharepoint management
• license management
• it liaison

Tasks

-Provides liaison support with the company’s Managed IT provider who manages all IT components besides the test equipment software -Provides assistance to our Managed IT provider with onboarding new computers -Manages the PowerDB program and create requested forms -Manages the intracompany SharePoint site by keeping it updated and adding content -Install specialized test equipment software on computers and test the setup by connection to the test equipment -Provides technical support and training to company team members and troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones -Manages specialized test equipment software licenses and versions, and performs software update vetting and applicability -Provides assistance with onsite and in the field hardware issues

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About Group Cbs

-It grew through strategic affiliate additions—like Premier Power Maintenance and CBS ArcSafe—broadening capabilities in field services and remote electrical solutions. -Started as a hub for circuit breaker sales and repair before expanding across North America and the U.K. -Privately backed with a focus on steady, service-driven revenues, avoiding flashy funding rounds. -Typical projects include emergency electrical testing, arc-flash hazard studies, and lifetime extensions of low- and medium-voltage equipment. -Specialisms include industrial and utility electrical apparatus, power engineering, switchgear sales, rebuilds, rentals, and custom manufacturing. -Unique facts: sustain compliance with nuclear-grade switchgear standards (10 CFR50 Appendix B) and maintain North America’s largest breaker parts inventory.

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