Community Manager - Multifamily

Overview

Manage daily operations, finances and resident satisfaction for a multifamily property.

Key Responsibilities

• invoice approval
• lease enforcement
• property inspection
• revenue management
• budget analysis
• resident relations

Tasks

-Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance -Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed -Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease -Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal -Transfer properties and work overtime as business needs deem appropriate -Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues -Ensures the property’s maintenance team members comply with the Hines’s standards with respect to responding and completing resident service requests -Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms -Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports -Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund -Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns -On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings -Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset. -Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters

Requirements

• entrata
• microsoft office
• property management
• communication
• customer service
• management experience

What You Bring

-Experience with property management software preferred; Entrata experience a plus -Work indoors approximately 95% of the time and outdoors 5% of the time -Ability to lift up to 25lbs -Excellent verbal and written communication skills -Strong customer service orientation -Ability to work a flexible schedule including weekends and holidays -High school diploma or equivalent from an accredited institution; college degree is a plus -Proficiency in Microsoft Office and property management software in order to complete required reports -Two or more years’ experience as a residential community/property manager or leadership role in related industry

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Benefits

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive. When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. -Compensation: $74,000 - $80,000

About Hines

-Its portfolio includes iconic office towers, urban retail centers, industrial complexes, high‑end residential and mixed‑use developments. -With 176 developments underway globally and operations in over 30 countries, Hines delivers large‑scale, transformative projects. -The firm has a history of collaborating with world‑renowned architects like I.M. Pei, Frank Gehry and Cesar Pelli, shaping skylines worldwide. -Noteworthy projects include CityCenterDC in Washington DC, the T3 timber‑built office campus in Minneapolis and Boston’s South Station Tower. -Hines operates across investment, development and property management, orchestrating end‑to‑end real estate excellence. -Its portfolio ranges from towering office landmarks and urban residential communities to sprawling logistics hubs and mixed‑use districts. -With a talent for ambitious, innovative design and complex large‑scale execution, Hines is celebrated for reimagining built environments.

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