Meeting & Events Lead

Overview

Lead event services, consultancy, and process optimization for meetings.

Key Responsibilities

• process automation
• event setup
• request tracking
• tech enablement
• sop management
• stakeholder liaison

Tasks

-Cross-collaborate with internal teams to develop, implement and standardize processes and tools that drive automation and efficiencies -Execute hands-on event services including setup and teardown of events, furniture arrangement, catering setup and teardown, and on-site event support -Triage, monitor, and track event request market share to align the right level of support and services based on event objectives -Develop and maintain internal processes, outreach, and educational materials -Drive team utilization of enabling event technologies, as well as document management, collaboration and communication tools -Support leadership in development of marketing and communication plans aligned with corporate goals and objectives -Act as the primary point of contact for key stakeholders, troubleshooting issues and escalations -Embed standard operating procedures and provide recommendations for continuous process improvements -Provide strategic consultation and guidance to internal customers (event organizers) to ensure scalable service delivery and excellent customer experiences

Requirements

• meeting tech
• meeting systems
• microsoft office
• cmp
• associate degree
• problem solving

What You Bring

-Knowledge of Meeting and Event technology tools highly valued -Highly developed influencing and relationship-management skills -Ability to effectively identify and solve problems -Ability to lift and move furniture, equipment, and catering supplies as required for event setup and teardown -User-experience with common Meeting Management systems and tools -Experience working in a strategic meeting management (SMM) or centralized meeting/event program desired -Excellent written, verbal and interpersonal communications skills -2-year college degree or 4-years of equivalent work experience -CMP (certified meeting professional) or other industry certification valued -Computer proficiency in Microsoft office suite -Customer obsessed and process-driven -Financial acumen -Must be available to work on-site five (5) days per week -Strong organizational and prioritization skills -Minimum 2 years of customer service or sales experience

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms