Training Specialist

Overview

Manage LMS, facilitate onboarding, and support training operations for hospitality staff.

Key Responsibilities

• lms management
• training materials
• program administration
• roster management
• facility scheduling
• compliance management

Tasks

-Collaborate with the operations trainer to ensure accurate maintenance of in-venue Certified Trainer Program rosters and foster ongoing relationships with program participants. -Maintain and update training materials across all operational levels, from frontline staff to Manager-in-Training programs. -Assist with the administration of training department programs, including scheduling, communication, logistics, room setup, facilitation, and session feedback. -Monitor departmental email correspondence, ensuring timely and appropriate responses or escalation of inquiries. -Organize and facilitate in-person orientation sessions. Support remote orientation offerings by maintaining and updating related video content and agendas. Ensure organizational leaders are aligned with current orientation expectations. -Assist with new venue opening and onboarding, including arranging schedules, travel, and meetings. -Communicate and uphold all corporate standards, policies, and procedures in accordance with regulations. Maintain personal integrity, support company principles, and follow brand SOPs. Participate in and respond to annual company audits. -Manage the LMS, including content creation, uploads, assignments, and vendor partnerships for implementation and maintenance. -Manage the calendar for on-site training facility (Ryman Hospitality University) and necessary supplies within.

Requirements

• 2+ years
• travel
• communication
• microsoft excel
• business degree
• driver's license

What You Bring

-2+ years' restaurant/hospitality operations experience or related training experience required -Ability and willingness to travel to local or distant locations on a limited basis -Effective interpersonal, verbal, and written communication skills -Proficient with Microsoft Office applications with intermediate Microsoft Excel skills -Degree in Business Administration, Education or related training and development field preferred -Strong work ethic, self-sufficient and highly organized -Self-aware and able to influence and motivate others -Valid driver's license required with satisfactory driving record required

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About Ryman Hospitality Properties

-Specializes in entertainment and hospitality as a leading real estate investment trust (REIT). -Grown its portfolio with a focus on live entertainment venues and hotels. -Owns iconic properties like the Grand Ole Opry and operates numerous hotels and convention centers. -Has a strong presence in Nashville, making it a major player in the hospitality and entertainment sectors. -Manages world-class venues that host live music events, conventions, and more, ensuring top-tier guest experiences. -Continues to grow through strategic acquisitions and development of premier locations. -Unique blend of real estate and entertainment makes it a key influencer in live events and hospitality.

Sector Specialisms