HVAC Service Manager

Overview

Lead HVAC service team, manage schedules, budgets, quality, and customer satisfaction.

Key Responsibilities

• dispatch coordination
• quality checks
• parts ordering
• budget management
• tech scheduling
• customer escalations

Tasks

-Review work orders, invoices, timecards, and payroll to ensure accuracy and effective cash flow management. -Lead daily briefings, coach technicians on quality workmanship and safety, and schedule regular staff meetings. -Team Leadership & Management Recruit, hire, train, evaluate, and if necessary, discipline technicians and support staff. Conduct performance reviews and foster a development-focused environment. -Oversee dispatch coordination, manage job assignments, and support technicians on complex troubleshooting tasks. -Conduct quality checks, job-site reviews, and uphold service standards through regular oversight. -Create and manage departmental budgets, oversee P&L, and monitor service profitability. -Ensure timely ordering and distribution of parts and equipment. -Evaluate workload and schedule technicians effectively to maximize efficiency and profitability. -Handle escalated customer issues and complaints to maintain satisfaction and loyalty.

Requirements

• leadership
• 5+ years
• hvac
• nate
• communication
• trade school

What You Bring

-Proven leadership, conflict management, scheduling, and team development abilities. -5+ years in HVAC service, including supervisory or management roles. -Deep understanding of HVAC systems, including controls, chillers, boilers, refrigeration, and building automation. -HVAC/R certifications (such as NATE, EPA-608) and manufacturer or controls training are highly valued. -Excellent interpersonal, written, and verbal communication skills. Skilled in client relations and vendor coordination -High school diploma or equivalent; post-secondary, trade school, or vocational training preferred.

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About Ideal Mechanical

-Founded with a passion for delivering excellence in mechanical, electrical, and plumbing services. -Works across diverse sectors including industrial, commercial, and residential projects. -Focused on offering reliable, high-quality solutions with a commitment to client satisfaction. -Handles everything from small-scale installations to large-scale, complex systems for buildings and infrastructure. -Known for delivering projects on time and within budget, ensuring seamless operations for clients. -Specializes in innovative, cutting-edge solutions tailored to meet specific industry needs. -Consistently recognized for a customer-first approach and strong project management skills. -Has earned a reputation for expertise in both design and execution, making it a trusted partner in the sector.

Sector Specialisms