Credit and Collections Operations Specialist

Overview

Analyzes and optimizes credit & collections processes, reporting and change management.

Key Responsibilities

• operations
• analytics
• process design
• reporting
• change management
• segmentation

Tasks

This key position is responsible for preparation of various departmental reports on credit and collection activities, assisting the collection team with various tasks and analysis, driving process adoption and improvement through change management, and helping ensure we deliver exceptional customer experiences and outcomes. -Operational Support: Build operational functions and monitors to ensure all processes are being delivered as planned. Work with external vendor partners for timely delivery of tasks related to operational processes -Analytics & Segmentation: Conduct ad hoc analytics and customer segmentation to support decision-making within collections and recovery. -Process Optimization: Drive the design, development and improvement of internal processes to align with strategic business outcomes. Represent credit and collections in interdepartmental initiatives. -Performance Reporting: Prepare weekly and monthly reports on credit and collections activities, including performance reads of strategy changes and new initiatives. Make necessary recommendations to adjust strategy as required. -Change Management: lead key change management initiatives across the team, working with cross functional teams to deliver the planned outcome. This will include hands on work to support testing and rollout.

Requirements

• sql server
• ms office
• bs degree
• project management
• analytics
• leadership

What You Bring

-Excellent Oral and written communications skills. -Minimum 3 years experience in working in operations and managing end to end processes -Minimum 2 years’ experience with using Microsoft SQL Server technology -Analytical and problem-solving skills, with ability to identify and leverage untapped potential for use in process improvements -Proficiency in MS Office applications and Advanced in Access, PowerPoint and Excel -Critical thinking skills -Proven experience in helping drive new initiatives from concept to completion – familiarity with basic project management skills. -Creativity and innovative leadership skills -Presentation and communication skills -BS degree in an analytical discipline - statistics, applied mathematics, computer science, engineering, etc. or equivalent work experience -Minimum 3 years’ experience in delivering analytic results in a data-driven organization. -Leadership, relationship management, consulting, networking and influencing skills -Business process analysis skills -Strong ability to translate abstract/ theory into concrete communications

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About Enercare Inc.

-Provides high-quality home and commercial energy solutions. -Grown to become a leading provider of heating, cooling, and water services. -Services span residential, commercial, and industrial sectors, specializing in maintenance and installation of HVAC systems. -Offers water heaters, water treatment systems, and energy-efficient solutions to help reduce carbon footprints. -Known for its innovative approach, providing smart home energy solutions to enhance customer experience. -Serves a broad customer base across Canada, making energy management easier and more efficient for homeowners and businesses alike. -Built a reputation for exceptional customer service and comprehensive service packages.

Sector Specialisms