Autoline Support Analyst

Overview

Provide technical support, maintenance, and training for Autoline DMS across modules.

Key Responsibilities

• user training
• data accuracy
• system monitoring
• integration management
• technical support
• configuration management

Tasks

-Conduct onboarding and user training sessions for new and existing employees. -Ensure data accuracy and consistency across all modules and departments. -Monitor system performance and ensure application availability and reliability. -Work closely with department heads to understand business needs and translate them into system solutions. -Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools. -Maintain documentation, change logs, and standard operating procedures. -Provide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units. -Participate in internal system audits to ensure data and IT governance compliance. -Liaise with IT infrastructure teams on server, network, or access-related issues. -Develop and maintain user manuals, SOPs, and training guides. -Support staff in effectively using Autoline modules to optimize productivity. -Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules. -Configure workflows, settings, and user profiles according to operational requirements. -Coordinate with software vendors for unresolved or complex technical issues. -Generate and support operational reports and dashboards as per management requirements. -Identify system inefficiencies and recommend workflow or configuration improvements. -Verify system functionality post-upgrade and coordinate with internal IT teams. -Coordinate with vendors for technical support, enhancements, and new features. -Log, track, and resolve incidents using the company’s helpdesk or escalation system. -Assist in software upgrades, patch management, and UAT (User Acceptance Testing). -Support new module or branch setups, data migration, and configuration activities. -Manage user access, permissions, and security roles within the Autoline system.

Requirements

• sql
• data analysis
• autoline
• keyloop
• excel
• bachelor's

What You Bring

-Agility & Adaptability – Responds effectively to change and supports others through transitions. -SQL & Data Analysis -Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global). -Autoline / Keyloop DMS -Excellent analytical, communication, and customer service skills. -DMS Integration Support -Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance). -Bachelor’s degree in Information Technology, Computer Science, or related field. -Collaboration & Influence – Builds strong cross-functional relationships and resolves conflicts constructively. -Ability to work under pressure and manage multiple support requests. -Experience troubleshooting application, database, and access-related issues. -Customer Focus – Understands user challenges and proactively resolves them. -Microsoft Office (Advanced Excel Functions) -Familiarity with SQL, system configuration, and reporting tools.

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-Operates large multi-branch facilities in Abu Dhabi, Al Ain, Dubai, and Western Region. -Holds exclusive UAE dealership rights for brands like Tadano cranes, Astra trucks, Mitsubishi forklifts, Kawasaki loaders, and New Holland machinery. -Typical projects include supplying and servicing lifting, transport, and material handling equipment for construction, infrastructure, and industrial clients. -Financially strong, it supports sales, spare parts, and service divisions, leveraging its scale and brand partnerships to drive consistent growth.

Sector Specialisms