EMEA Operations and Governance Lead

Overview

Lead EMEA construction project operations, processes and teams for a financial services client

Key Responsibilities

• compliance audits
• risk management
• project controls
• resource allocation
• client relations
• process innovation

Tasks

-Conduct regular compliance audits and risk assessments across the project portfolio to proactively address potential issues -May require occasional evening hours to address operational/project issues across different time zones -Identify operational bottlenecks and partner with clients to develop solutions to streamline processes -Implement best practices and innovative solutions that enhance operational delivery -Act as the primary point of escalation for operational issues, providing swift resolution to maintain project momentum and client satisfaction -Oversee project controls including cost and change management, schedule adherence, risk mitigation, data quality/integrity and compliance with client processes and controls -Manage resource allocation and optimise workforce deployment across regional projects -Build and maintain relationships with clients, understanding their goals and objectives within diverse EMEA markets -Collaborate closely with the Account Director and client stakeholders to understand business needs and adapt operational approaches accordingly -Coordinate with project teams and vendors across different countries to resolve operational challenges and maintain project momentum -Provide regular operational performance updates to internal and client leadership teams -Coordinate comprehensive new hire onboarding, ensuring timely provisioning of systems access, technology, and equipment while facilitating thorough training -Develop comprehensive risk management strategies while ensuring project compliance with EU regulations and local regulatory requirements to minimise operational exposure -Provide expert knowledge and guidance on client processes, tools, and technologies to support effective Project Team implementation and daily operations -Lead and manage a team of Project Coordinators across EMEA, providing mentorship, guidance, goals, and support to foster professional growth and development -Develop, implement, and maintain operational processes and procedures to standardise construction activities across multiple projects and regions within EMEA -Drive innovative ways of working, constantly seeking new approaches and technologies to enhance project management processes and outcomes

Requirements

• pmp
• leed
• six sigma
• 15+ years
• leadership
• pm software

What You Bring

-Strong leadership and communication skills, with the ability to effectively collaborate with cross-functional teams across multiple countries and cultures -15+ years of experience in construction operations management within EMEA markets -LEED, BREEAM or other sustainability certifications -Strong analytical skills with ability to interpret data and make data-driven decisions -Professional certification in project management (e.g., PMP, PRINCE2, IPMA) or equivalent -Bachelor's degree or equivalent in a relevant field (e.g., construction management, engineering, architecture, finance, business) -Proficiency in project management software and tools common to the European market -Fluent in English, with additional European language skills highly valued -Experience developing and improving operational processes and workflows -Demonstrated experience in change management and driving innovation -Six Sigma or other process improvement certifications -Strong understanding of construction processes, methodologies, and industry best practices across EMEA markets -Flexibility to work across multiple time zones within the EMEA region -Excellent client management skills, with the ability to build and maintain long-term relationships -Proficient in project management methodologies and tools, with a demonstrated ability to drive process improvements -Experience within financial services sector in EMEA -Exceptional problem-solving and decision-making abilities, with a focus on delivering innovative solutions -Strong financial acumen and experience in construction project budgets and financial reporting

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Benefits

-Continuous learning and development opportunities -Hybrid working model with in-office presence required at 4 days per week -Career development within JLL's extensive global network -Collaborative, inclusive work environment that values diverse perspectives -Comprehensive benefits including healthcare, retirement plans, and wellbeing programs -Competitive compensation package including performance-based incentives -Periodic travel may be required, coordinated with the employees’ schedule and planned to accommodate personal commitments and maintain work-life balance. -Opportunity to work with a prestigious global financial services client, influencing their real estate project delivery across EMEA

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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