Area Maintenance Manager

Overview

Lead a team delivering planned and reactive maintenance for retail sites, ensuring satisfaction.

Key Responsibilities

• business growth
• team coaching
• strategic planning
• resource management
• budget control
• client service

Tasks

-Driving Business Growth: Identify and implement cost-effective business development opportunities within budget, enhancing service offerings for the customer. -Upholding Conduct & Capability: Managing team conduct and performance effectively, applying disciplinary procedures where necessary in line with company policies. -Technical Support & Team Development: Provide expert guidance, coaching, and support to the mobile engineering team, ensuring they are equipped to deliver high-quality service to clients. -Strategic Planning & Investment: Collaborate with the customer and designated managers to support the development of capital plans and projects, ensuring financial efficiency and long-term value. -Collaborative Support & Leadership: Assist the Divisional Operations Manager with technical, personnel, and FM process issues, ensuring seamless service delivery that aligns with client needs. -Resource Management for Service Excellence: Ensure all necessary tools and equipment are available so that maintenance work can be carried out efficiently, minimizing disruptions for the client. -Financial Accountability: Ensure all spending approvals comply with designated levels of spend authority, maintaining transparency and financial discipline. -Client-Focused Performance Management: Monitor and address any underperformance against KPIs, ensuring corrective action plans are in place to drive continuous improvement and enhance client satisfaction. -Operational Continuity: Provide cover for the Divisional Operations Manager when required, ensuring consistency in service and client communication during absences, holidays, or meetings. -Ensuring Compliance & Competency: Regularly reviewing legal training requirements and ensuring all team members are validated and up to date with industry and company standards. -Effective Budget Management: Oversee all expenditure across your allocated area, ensuring strict cost control within agreed site budgets. -Managing Attendance Fairly & Consistently: Monitoring absence within the team, ensuring return-to-work interviews are conducted and any support needed is provided. -Developing & Coaching: Providing ongoing training, development, and appraisals to help technicians reach their full potential while aligning with company processes. -Setting the Standard for Performance: Holding technicians accountable for delivering all aspects of their roles, ensuring high-quality service and professionalism. -Building a High-Performing Team: Leading recruitment and induction processes to ensure the right talent is brought into the team. -Deliver Outstanding Customer Service: Ensure all sites are fully covered 24/7, 365 days a year, to provide both reactive and planned maintenance, maintaining high service levels that meet client expectations.

Requirements

• driving licence

What You Bring

-Full driving license.

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Benefits

-First Bus Commuter Club - Discounted Bus Travel -33 Days Holiday (Inc. Bank Holidays) -Private Pension -OneCity - Employee Discount Platform -Access to Costco Personal Membership Subscription -Electric Car Scheme (Criteria Applies) -Flexible to be available / on call out of hours -Mental and Physical Health Services (Wisdom, Thrive, SkinVision) -Employee Value Awards up to the value of £250 -HealthShield Cashback Plan - Reclaim part of your dental/optical costs.

About City Facilities Management Holdings Ltd

-Born from a merger of specialist FM firms, the company has grown into a national provider of end-to-end building services. -Delivers HVAC, cleaning, security and maintenance across offices, retail spaces and residential estates. -Tackles complex site environments—from high-rise urban offices to multi-unit housing complexes. -Works closely with public and private clients to streamline operations and reduce lifecycle costs. -Known for customizing FM solutions, it adapts to heritage buildings, modern offices and mixed-use developments. -Regularly undertakes large-scale contracts, managing hundreds of sites simultaneously with centralised control. -It operates with a commercial mindset, delivering measurable performance improvements and cost efficiencies. -Unexpectedly, it also steps into niche projects like seasonal event support or specialist compliance audits, showcasing versatility.

Sector Specialisms