Strategic Account Manager

Overview

Manage strategic SaaS accounts, drive retention, growth, and client relationships.

Key Responsibilities

• account planning
• renewal management
• risk identification
• stakeholder alignment
• pipeline forecasting
• strategic discovery

Tasks

-Conduct regular value reviews, strategic planning sessions and performance discussions. -Mitigate churn through early risk identification and strong stakeholder alignment. -Maintain accurate forecasting, account planning, and pipeline management within the CRM. -Build strong, long-term relationships with senior operational and compliance leaders. -Monitor account health and collaborate closely with Client Success to drive adoption and satisfaction. -Own the full renewal lifecycle, with a proactive, value-led approach to retention. -Escalate risks early and orchestrate internal resources to resolve complex client challenges -Identify expansion opportunities across product modules, user groups and additional geographies. -Manage a targeted portfolio of strategic accounts across multiple regions. -Work cross-functionally with Client Success, Product, Pre-Sales and Marketing to deliver excellence. -Develop account strategies to expand usage, deepen relationships and maximise contract growth. -Build strong, trusted relationships with senior stakeholders across compliance, operations, and EHS leadership. -Lead all renewal, negotiation and commercial expansion discussions, ensuring high retention and reduced churn. -Consolidate contracts and shape multi-year, multi-product strategic agreements. -Run strategic discovery sessions and deliver tailored, C-suite-appropriate proposals. -Collaborate with Pre-Sales and subject matter experts to support complex or technical discussions. -Partner closely with Pre-Sales, Client Success, Marketing and Product to shape value-driven account plans.

Requirements

• strategic accounts
• negotiation
• 2-3 years
• agile
• bachelor's
• communication

What You Bring

-Own a focused portfolio of strategic accounts with multi-market or multi-product potential. -Confident managing multiple priorities in a fast-paced environment. -Strong communication, executive-level presentation, discovery and negotiation skills. -2-3+ years' experience in account management, customer success or commercial SaaS roles. -Experience managing strategic or high-value accounts strongly preferred. -Agile/remote working -Bachelor's degree in Business, Marketing, or a related field

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Benefits

-25 days annual leave (rising to 30) -Bike to work -Employee discount scheme -Buying additional holiday -Dental insurance -Life assurance -Employee assistance programme -Eye-care vouchers -Extensive learning and development opportunities via Generation Infopro. -Discounted gym membership -Partner gym membership -Personal accident insurance -Access to a 24/7/365 Employee Assistance Programme. -Private medical insurance -Interest-free season ticket loan -Group personal pension plan -Health cash plan -Bonusly employee recognition -Excellent holiday allowance that increases with tenure. -Paid volunteer days to support community impact initiatives. -Hybrid working with flexibility options. -Your birthday off—on us.

About Infopro Digital

-Began with a mission to deliver targeted information and software to professional communities. -Headquartered in Gentilly, France, it operates in 18 countries with teams on five continents. -Offers a broad portfolio: SaaS platforms, technical databases, digital tools, lead-generation services, and specialist trade shows. -Professional expertise spans five sectors: construction/public sector, automotive, risk & insurance, industry, and distribution. -Typical projects include publishing media, building compliance databases, automotive solutions, and running global industry events.

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