Lead Concierge

Overview

Lead concierge team, manage front desk, handle calls, admin tasks, and resident support.

Key Responsibilities

• desk scheduling
• call screening
• project assistance
• compliance
• security monitoring
• equipment maintenance

Tasks

-Schedules Concierge Team Members to ensure appropriate front desk coverage -Answers and screens all incoming calls in a courteous and professional manner -Assists the Business Operations Director and Sales Counselor with special projects -Participates in and attends all in-service training as scheduled -Assigns daily task and ensure completion of tasks -Orders and maintains appropriate office supplies -Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures -Monitors security alarms, resident emergency call system, and front door security -Coordinates maintenance of all office equipment -Assists the Business Operations Director in administrative tasks as assigned -Maintains and updates log of emergency phone numbers and resident emergency face sheets -Ensures appropriate office supplies are on hand -Receives and processes mail for the community

Requirements

• interpersonal
• senior care
• microsoft office
• high school
• fsa

What You Bring

-Strong interpersonal skills and capable of relating to a variety of people and -Experience working with the senior population -Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with -High school diploma preferred -FSA (Commuter/Parking)

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Benefits

-Employee Assistance Program (EAP) -Resident Referral Bonus -Paid Time Off (PTO) and Holidays -Basic Life & Accidental Death & Dismemberment (AD&D) Insurance -401(k) Retirement with Company Match -Tuition Reimbursement -Health Insurance: Medical/Rx, Dental, and Vision -Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability -Employee Referral Bonus

About Monarch Communities®

-Designs and operates premium senior living communities across the U.S. East Coast. -Delivers on-time, on-budget development and hands-on ownership of senior residences. -Projects include Independent Living, Assisted Living, and Memory Care communities in CT, MA, NJ, NY, and MD. -Each community features home-like architecture, common areas, and scratch-cooked meals to enhance resident comfort. -Emphasizes wellness-centric design with abundant natural light, shared spaces, and holistic care programs. -Headquartered in New York, the company is expanding via a centralized construction and development team.

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