Customer Solutions Leader- Wastewater Treatment

Company logo
Veolia North America
Provides optimized solutions for water, waste, and energy management across various sectors.
Design and deliver client-focused water solutions for municipalities
22 days ago ago
Expert & Leadership (13+ years)
Full Time
Milwaukee, WI
Hybrid
Company Size
50,000 Employees
Service Specialisms
Water treatment
Wastewater treatment
Commercial waste collection
Hazardous waste disposal
Energy consulting
Resource recovery
Procurement services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
mentorship
offer standardization
tech integration
client advisory
solution roadmap
market offers
  • Mentor and support business developers in incorporating solutions into sales engagements.
  • Partner with Technical Solutions colleagues to ensure offers are comprehensive, executable, and competitive.
  • Support proposal teams and client meetings by articulating the value story and positioning Veolia as a partner of choice.
  • Contribute to Veolia's growth machine by continuously refining and standardizing offers for scalability.
  • Collaborate with business developers to shape client-centric solutions that align with Veolia's Professional Operations value proposition.
  • Identify opportunities to incorporate new technologies, business models, and operational innovations into client offers.
  • Maintain awareness of industry trends, competitor positioning, and emerging client needs.
  • Act as a trusted advisor to municipal clients, uncovering operational, financial, and strategic needs through dialogue and field engagement.
  • Translate client needs into structured, market-ready offers with clear scope, KPIs, resourcing, and business models.
  • Lead the development of tailored solution roadmaps, painting the partnership journey for clients over time.
  • Share best practices and contribute to building an offer library for MWCO.
What you bring
utility operations
water wastewater
engineering degree
operator certification
financial literacy
client facing
  • Strategic thinker with the ability to connect big-picture vision to actionable plans.
  • Minimum 8-12 years of experience in municipal utility operations, consulting, or water/wastewater services.
  • Strong business acumen including financial literacy, strategic thinking, structured problem-solving, and experience with developing business cases and KPIs.
  • Proven ability to structure and package differentiating service offerings for clients.
  • Prior client-facing experience in technical solutions, technical business consulting, or strategic advisory roles.
  • Track record of successfully developing and delivering client solutions in a technical services or infrastructure context.
  • Strong presentation and storytelling skills to paint compelling solution narratives.
  • Collaborative and influential, comfortable working across technical, commercial, and client-facing teams.
  • Bachelor's and/or advanced degree in Engineering (civil, mechanical, environmental, or process), Environmental Science, Business Administration or related field required.
  • Consultative, client-centered communication: active listening, translating needs into solutions.
  • Engineering and/or Operator Certification or other equivalent confirmation of technical qualifications is highly valued.
  • Strong technical background in water/wastewater operations, asset management, or municipal utility consulting.
  • Valid Driver's license and safe driving record.
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
  • Focuses on water, waste, and energy management through sustainable solutions.
  • Serves a wide range of industries, from residential to industrial and infrastructure projects.
  • Offers services like wastewater treatment, water recycling, energy management, and waste disposal, tailored to customer needs.
  • Specializes in sectors such as energy, utilities, and water, helping clients minimize their environmental impact.
  • Manages large infrastructure projects, including eco-efficient systems for municipalities and industries.
  • Works on notable projects including energy-efficient systems for commercial buildings, waste-to-energy facilities, and water reclamation systems.
  • Operates across multiple regions, addressing major environmental challenges.
Culture + Values
  • Customer Commitment
  • Innovation
  • Collaboration
  • Respect for People
  • Integrity
  • Sustainability
Environment + Sustainability
Net Zero by 2050
Long-term goal
Aim to achieve net-zero emissions by the year 2050.
30% by 2030
CO2 reduction goal
Targeting a 30% reduction in CO2 emissions by 2030.
14M metric tons annually
CO2 emissions managed
Manages over 14 million metric tons of CO2 emissions each year.
  • Investing in renewable energy solutions
  • Improving water efficiency and recycling
  • Maximizing circular economy principles
Inclusion & Diversity
23% leadership
Women in Leadership
Women currently make up 23% of global leadership positions within the organization.
5% goal
Women Senior Leadership Goal
Aim to increase women in senior leadership roles by 5% by 2025.
  • Committed to increasing diversity in leadership roles
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Customer Solutions Leader- Wastewater Treatment at Veolia North America in Milwaukee, WI