Installation Coordinator

Overview

Customer-facing coordinator managing flooring install schedules, contracts, and satisfaction.

Key Responsibilities

• order review
• truck loading
• inventory
• project review
• scheduling
• customer support

Tasks

-Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues. -Loads and unloads trucks with a forklift/pallet-jack/manually as needed. -Ensures inventory levels are maintained and stages materials for crew load outs. -Reviews project details for each job with the appropriate Contractor prior to the installation. -Schedules customers and Contractors for installations and other appointments. -Receives and solves customer complaints, issues, and performs customer follow-up calls.

Requirements

• high school
• ged
• 1-2 years
• customer service
• organized
• microsoft office

What You Bring

-High school diploma or general education degree (GED) and one to two years related experience and/or training; Customer service experience is a plus. -Must be able to remain organized and efficient to support the Contractors and customers. -Physical ability to lift 75 lbs. and be able to work within non-climate-controlled environments. -Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office.

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Benefits

-Holiday Pay -PTO – Paid Time Off -Dental, Disability, Life, Medical and Vision Insurance -401K Company Match

About Service Pros Installation Group, Inc.

-Specializes in flooring measurement and installation of carpet, hardwood, laminate, vinyl, tile, sheet vinyl, and backsplashes. -Typical projects include full-home flooring renovations and targeted room installations, delivered with digital blueprint precision. -Operates under a ‘servant leadership’ culture, with local office and after‑hours support to elevate the customer experience.

Sector Specialisms