Network Operations Technician - Journeyman

Overview

Network engineer handling ticket triage, infrastructure support, patching, and configuration.

Key Responsibilities

• config management
• ticket resolution
• patch management
• performance monitoring
• incident triage
• system administration

Tasks

-Routes Service Requests to the appropriate organization required for incident resolution. -Develops and updates configuration templates for switch and router installs. Applies configuration templates for initial switch and router installs. -Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures to ensure appropriate function of hardware, software, or system functional specifications. -Supports new infrastructure projects. -Analyzes, troubleshoots, and resolves issues with IT infrastructure, including user systems, servers, storage, and network connectivity. -Performs Network ticket resolution. -Develops and leverages network TTPs and SOPs to close tickets. -Uses administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems. -Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment. -Uses administrative access to the network to stage new switches, routers. -Maintains all configuration documentation for assigned infrastructure. -Supports engineering designs and data calls. -Performs system patching and IAVA patches to network routers and switches. -Provides training as required on network operations TTPs, and SOPs. -Performs root cause analyses. -Troubleshoots systems, documents failures and accessibility problems within the network for our services. -Supports new/enhanced network implementation, installation, and technical refresh projects within a site or locale. -Creates and responds to incident tickets and performs network triage per SOPs and knowledge articles. -Monitors network performance against current outages. -Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.

Requirements

• network engineer
• bs degree
• ccna-sec
• microsoft suite
• cisco
• itil v3

What You Bring

-Multi-disciplined network engineer with experience observing legacy network behavior and comparing against baseline performance. -Technical BA/BS with a minimum of 5 years performing as a Network Engineer on large, complex programs -LG2 Environmental Solutions (LG2) -DoD 8570 IAT III Baseline Certification (Security + or CCNA-SEC) -High School diploma or associate degree with a minimum of 7 years performing as a Network Engineer on large, complex programs -General user capabilities of Microsoft software applications required primarily Project, Excel, PowerPoint & Word and Microsoft Teams or SharePoint -Experience supporting DoD projects, specifically network modernization projects -Performs Cisco or equivalent and software upgrades. -ITIL v3 or ITSM experience

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About Oesc (Oneida Esc Group)

-Integrates engineering, science, and construction capabilities. -Offers full-spectrum services from environmental remediation to facility engineering and transportation design. -Projects span federal, state, and commercial sectors including USACE, Air Force, Navy, EPA, USDA, and DOT, executed worldwide. -Provides cost-effective and responsive solutions, fostering synergy across companies for creative, mission-focused project delivery. -Typical work includes civil infrastructure, environmental compliance, construction management, remediation, and technical support. -Specialist subsidiaries include environmental consulting, munitions response, NEPA planning, cultural resources, and water/wastewater surveys. -Maintains SBA 8(a), DBE, and SDB certifications, enabling direct federal awards and specialized contracts. -Continually expands with new subsidiaries like Oneida Environmental, enhancing its environmental footprint through disciplined growth.

Sector Specialisms