Customer Care Representative

Overview

Assist customers via phone, email, in‑person, and web with inquiries and support.

Key Responsibilities

• complaint resolution
• customer support
• technical support
• documentation
• task management
• call handling

Tasks

-Address complaints by identifying solutions, offering alternatives, and ensuring follow-up for resolution. -Respond promptly and effectively to customer inquiries. -Accurately document customer interactions and maintain records. -Provide basic troubleshooting and technical support to customers. -Manage multiple tasks and projects between customer interactions. -Serve as backup to the receptionist as needed. -Communicate with customers via phone, email, fax, in-person, and through TownSq. -Handle a high volume of incoming calls while maintaining quality service.

Requirements

• customer service
• conflict resolution
• associate’s degree
• high school
• bilingual
• time management

What You Bring

-Skilled in conflict resolution and de-escalation techniques. -Demonstrated customer service excellence. -Associate’s Degree preferred. -Self-motivated, detail-oriented, and collaborative team player. -High School Diploma or GED required. -Bilingual abilities preferred, but not required. -Proficient in using general office equipment (copiers, fax machines, phone systems, etc.). -0–3 years of experience in a customer service or related role. -Maintain a positive, empathetic, and professional demeanor when interacting with customers. -Strong communication skills across phone, written, and face-to-face interactions. -Effective time management and prioritization skills.

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About Associa

-It emerged as a pioneer in comprehensive community management. -It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments. -Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services. -Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight. -They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence. -Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.

Sector Specialisms