Commercial Roofing Service Manager - Kennesaw, GA

Overview

Manage commercial roofing service teams, operations, safety, and client growth.

Key Responsibilities

• scheduling
• budget management
• kpi monitoring
• technology integration
• field operations
• client relations

Tasks

-Identify employee training needs and create development pathways to support technical and professional growth. -Oversee scheduling and training of field service and sales representatives. -Oversee hiring, onboarding, training, and performance reviews—including decisions on promotions, discipline, and terminations. -Organize workflow, delegate workload, and set clear priorities to align team outcomes with company goals. -Develop and implement guidelines, policies, and procedures that facilitate streamlined service delivery. -Collaborate with consultants, contractors, and suppliers to ensure timely and accurate project execution. -Review, analyze, and modify budgets as needed to ensure fiscal responsibility. -Provide coaching, mentorship, and direction to ensure accountability, technical skill growth, and career development. -Resolve customer issues leveraging professional expertise, manufacturer resources, and internal support teams. -Prospect and sell preventive maintenance programs and other value-add services to new and existing clients. -Manage service representatives who perform routine inspections and field roofing installers handling installations, maintenance, and repairs. -Oversee and direct delivery of projects, services, and functions to meet client and company objectives. -Manage daily field operations and service activities to ensure service levels are met consistently. -Ensure compliance with safety protocols, training requirements, and proper use/maintenance of vehicles and equipment. -Direct the deployment of service personnel to maximize efficiency, safety, and customer satisfaction. -Monitor operational KPIs, analyze reports, and implement action plans to improve performance. -Track customer satisfaction and implement improvements based on feedback. -Develop methods and best practices to improve products, applications, and service outcomes. -Build and maintain strong client relationships, positioning Nations Roof as a trusted advisor. -Introduce technologies and tools that improve estimating accuracy, project tracking, and client reporting. -Manage departmental finances including budgets, payroll, invoicing, and financial reporting.

Requirements

• communication
• leadership
• 5+ years
• bachelor's
• microsoft office
• financial acumen

What You Bring

-Excellent communication and interpersonal skills to manage teams and build client partnerships. -Proven leadership experience in commercial roofing service operations, with direct oversight of both sales and field teams. -5+ years of progressive experience in roofing or commercial construction, focused on service management, estimating, and project oversight. -Bachelor’s degree in Construction Management, Architecture, Engineering, or related field (preferred). -Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and ability to manage key performance metrics. -Strong organizational and financial acumen—able to manage budgets, interpret financial reports, and recommend adjustments.

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Benefits

-Company Vehicle, Phone, and Computer -Life Insurance -Steady Year-Round Work -Medical, Dental, and Vision Benefits -Holiday and Paid Time Off -401(K) Plan with Employer Contribution

About Nations Roof

-Founded with a focus on quality roofing services, Nation's Roof has grown into a leader in the industry. -Specializes in both commercial and residential roofing solutions, offering everything from repairs to complete installations. -The company prides itself on delivering top-tier craftsmanship, leveraging cutting-edge technology for durability and performance. -Works on a wide variety of projects, from small residential homes to large-scale commercial complexes. -Key areas of expertise include flat roofing, sloped roofing, and emergency repair services. -Features collaborations with national brands, municipalities, and private property owners. -Distinctive for its ability to deliver projects on time and within budget, has built a reputation for reliability.

Sector Specialisms