Dispatcher

Overview

Coordinate technician schedules and communicate service updates for HVAC/R field teams.

Key Responsibilities

• dispatch boards
• schedule coordination
• data entry
• parts management
• service tracking
• ivr compliance

Tasks

-Managing real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date -Coordinating daily schedules to ensure efficiency, accuracy, and timely completion of work -Verifying technician check-ins/outs and confirming IVR compliance -Communicating service updates, customer needs, and schedule changes to technicians and management -Providing world-class support to internal teams and customers — always with professionalism and urgency -Managing data entry, purchasing, and internal support for your assigned region -Ensuring technicians have the correct parts and POs to complete jobs successfully -Collaborating with Regional Service Managers to clear and schedule new calls -Tracking service history, updates, and customer communications in the database

Requirements

• excel
• dispatch
• communication
• urgency
• organizational
• time-management

What You Bring

-Occasionally able to lift up to 15 lbs -Continuously able to work in office environment -Top-notch communication skills — written and verbal -Able to alternate between sitting and standing, as needed throughout the day -Continuously requires vision, hearing, twisting, and talking -High-level computer skills, especially in Excel -Excellent organizational and time-management skills -Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer -Previous dispatch experience (service industry preferred) -Continuously able to sit at a computer for up to 8 hours -Strong sense of urgency and ability to prioritize tasks effectively -Ability to thrive in a fast-paced, deadline-driven environment -Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching

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Benefits

-Exclusive discounts on travel, auto, dining, and more -401(k) with 50% company match on the first 6% -FREE life insurance equal to your annual salary -Optional supplemental coverage for life, disability, accidents, and critical illness -Seven paid holidays plus Paid Time Off -Dental and vision coverage starting after just 30 days -Multiple health plans, including a FREE employee-only option

About Nextech

-Serves major multi-site clients—from retail chains and hospitals to data centers and movie theaters. -Provides typical projects include commercial HVAC installations, kitchen equipment maintenance, refrigeration service, and capital replacements. -Offers 24/7 emergency support, preventative maintenance programs, and proprietary Facili-Trac asset-tracking software. -Has grown through acquisition, absorbing firms like Core Mechanical and Brine’s Refrigeration to enhance regional coverage.

Sector Specialisms