Apprentice IS 1st Line Support - Level 3

Overview

First‑line IT support apprenticeship, assisting colleagues and gaining IT qualifications.

Key Responsibilities

• it support
• customer service

Tasks

-Support colleagues with IT issues and queries across systems and equipment -Deliver great customer service with every interaction

Requirements

• problem solving
• level 3
• microsoft
• work ethic
• communication
• flexibility

What You Bring

-You’ll work core hours between 7am and 6pm with flexibility built in. -Learn how to resolve problems and escalate when needed -Work towards a Level 3 Infrastructure Technician qualification and Microsoft certifications -A strong work ethic and willingness to absorb new knowledge -Great communication and customer service skills

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Benefits

-Work your way with flexibility to balance life and work -Instant pay access with Stream -You’ll work Monday to Friday. -We typically work on a hybrid basis with 2 days per week in our Newcastle upon Tyne head office, with the rest from home. -Gain hands-on experience in a busy service desk environment -Career path with development and excellent training package. -800+ discounts on shops, holidays, days out, tech and more -Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more

About Home Group

-Founded with a vision to transform lives through safe, secure, and affordable homes. -Provides housing, care, and support services, specializing in helping vulnerable individuals. -Operates across multiple regions in the UK, focusing on residential and healthcare sectors. -Known for innovative solutions, including supported housing and social care integration. -Collaborates with local authorities, charities, and healthcare providers to maximize impact. -Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs. -Continues to expand its reach with a focus on enhancing community well-being and individual independence.

Sector Specialisms