Head of Operations

Overview

Lead operational delivery & safety for Welsh Water contract, managing teams and P&L.

Key Responsibilities

• cost management
• subcontractor management
• resource planning
• compliance
• p&l management
• safety management

Tasks

-Provide strong commercial awareness, supporting the commercial team in effective cost capture, billing, and reporting. -Oversee and manage subcontractor performance, ensuring safe, efficient, and cost-effective delivery. -Monitor customer service standards, addressing any issues proactively and embedding a right-first-time approach. -Share best practice across operational areas, driving efficiency, performance and continuous improvement. -Ensure adequate levels of labour, materials, plant and subcontractor resources are maintained to meet client requirements. -Motivate, coach and develop teams, ensuring training needs are identified and delivered. -Provide overall leadership of all operational delivery areas within the Welsh Water contract. -Line manage and develop Operations Managers and Reinstatement Operations Managers, ensuring clarity of roles, accountability and performance. -Liaise effectively with the Support Services Manager to ensure planning, customer, streetworks, commercial, and safety advisors are linked into and integrated seamlessly with delivery. -Maintain compliance with Welsh Water technical standards and specifications and Network Plus quality systems. -Take accountability for achieving contract P&L targets, including monitoring costs, productivity, and value recovery. -Engage directly with customers where required to resolve complex or escalated issues, ensuring that Welsh language preferences are respected. -Work collaboratively with the client to deliver operational programmes that support achievement of ODI targets and committed SLAs. -Deputise for the Contract Director and input to NPS executive meetings / reports as required. -Ensure all work is carried out in full compliance with health, safety, welfare and environmental regulations. -Own the operational safety of all delivery teams, ensuring that risk is well managed and that safe systems of work are embedded in all activities.

Requirements

• smsts
• nrswa
• excel
• leadership
• subcontractor management
• driving licence

What You Bring

-Experience of managing large operational teams, including line management of managers. -Health & Safety qualification (e.g. SMSTS, NEBOSH, IOSH) – desirable. -Supervisor Street Works Qualification (NRSWA). -Deep excavation knowledge and experience. -Awareness of and commitment to Welsh language and cultural requirements in service delivery. -Excellent communication, leadership and people management skills. -Commercial acumen and a track record of delivering against P&L targets. -Relevant qualifications and authorisations. -Strong experience in subcontractor management. -Proficiency in IT systems including Microsoft Word and Excel. -Strong client-facing and collaborative working skills, with a track record of building positive relationships. -Proven senior leadership experience in utility operations (clean water preferred). -Full UK Driving Licence.

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About Network Plus

-Provides advanced infrastructure solutions to a wide range of industries. -Specializes in telecoms, utilities, transport, and energy infrastructure. -Has been involved in numerous high-profile projects, including building and maintaining essential networks for vital services. -Focuses on innovation and handles complex, large-scale projects requiring precision and expertise. -Known for designing, installing, and managing critical infrastructure that powers communities and businesses. -Partners with leading organizations to maintain the highest standards in infrastructure. -Operates in both urban centers and remote areas to ensure connectivity and power for all environments. -Continues to play a pivotal role in transforming infrastructure development and management.

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