Junior Support Analyst (Civil / Structural Engineering)
Arup
Designs and engineers innovative, sustainable infrastructure and buildings worldwide.
Description
documentation
bug investigation
first-line support
user training
uat
troubleshooting
As a Junior Support Analyst, you will be part of a dynamic team supporting engineering software used by internal and external clients. Your role will involve troubleshooting technical issues, assisting users, and contributing to the continuous improvement of support processes. You’ll work closely with engineers, developers, and product teams to ensure a seamless user experience.
- Assist in creating and maintaining user guides, FAQs, and training materials.
- Investigate and document software bugs, escalating complex issues to senior analysts or developers.
- Provide firstline support for engineering software, resolving user issues via email, chat, or ticketing systems.
- Support onboarding of inexperienced users and deliver basic training sessions when needed.
- Participate in user acceptance testing (UAT) for new features and updates.
Requirements
python
vba
problem solving
communication
civil engineering
- Have an understanding of programming or scripting (e.g., Python, VBA).
- Demonstrate strong problemsolving skills and ability to perform under pressure.
- Possess excellent communication skills for collaborating with stakeholders across product, development, commercial, and user support teams.
- Have a Civil or Structural engineering qualification
Benefits
We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.
Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.
We also provide Private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.
Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process.
Training + Development
Interview process
Visa Sponsorship
Security clearance
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Overview
Founded in 1946
Year Established
The company was established in 1946 and has since become a leader in sustainable design and innovative engineering.
- Specializing in infrastructure, architecture, engineering, and urban planning.
- Portfolio spans globally recognized projects, from landmark buildings to major transportation systems.
- Engineers, designers, and planners deliver cutting-edge, innovative solutions that anticipate future needs.
- Key projects include the Sydney Opera House, Crossrail in London, and the Eden Project in the UK.
- Collaborative approach integrates diverse disciplines to create solutions that drive progress and innovation.
- A global leader in engineering consultancy with a unique culture prioritizing creativity and client-centered solutions.
Culture + Values
- We are committed to shaping a better world through our work.
- We place the needs of our clients and communities at the heart of everything we do.
- We collaborate openly and share ideas to create innovative solutions.
- We value excellence in all aspects of our work and deliver high-quality outcomes.
- We embrace curiosity, creativity, and a sense of adventure in our projects.
- We empower our people to take ownership, show leadership, and thrive in their careers.
Environment + Sustainability
2030
Net-Zero Target
Aim to achieve net-zero carbon emissions.
14%
Carbon Footprint Reduction
Reported reduction in operational carbon footprint from 2019 to 2020.
- The organization integrates sustainability into every stage of its projects.
- The organization focuses on reducing carbon emissions and resource consumption across all its operations.
- The organization works with clients to help them achieve their sustainability goals.
Inclusion & Diversity
30% Leadership
Gender Equality in Leadership
Women hold 30% of global leadership roles within the organization.
2030 Goal
Gender Parity Target
The organization aims to achieve equal representation of women across all levels by 2030.
44% Female Representation
Global Workforce Diversity
In 2021, women accounted for 44% of the global workforce.
- Committed to creating an inclusive and diverse workplace.
- Actively promotes gender equality.