Bilingual Customer Service Representative

Overview

Provide first‑line bilingual customer support, handle inquiries and resolve issues.

Key Responsibilities

• crm tracking
• customer outreach
• sentiment monitoring
• data reporting
• issue coordination

Tasks

-Monitors and processes customer messages via calls, email, and online inquiries and enters them into company CRM for tracking and reporting purposes -Contact customers via phone and email to clarify information and details regarding messages and complaints and to help establish resolutions for any outstanding issues -Utilizes our internal review management software platform (Dymic) to monitor and measure customer sentiment and provide reporting and insights to relevant departments to facilitate growth and improvement -Coordinates with internal staff including sales, GMs, OMs, and installation team to ensure all customer requests and complaints are addressed and resolved in a timely manner

Requirements

• microsoft office
• bilingual
• receptionist
• time management
• multi-task
• communication

What You Bring

-A creative mind, with an ability to suggest improvements -Ability to keep up with a fast-paced environment and maintain a positive attitude -Excellent time management skills, ability to multi-task and prioritize work, and maintain self-direction in a fast-paced environment -Proficiency in Microsoft Office, email, email scheduling tools, internet, and internet-based applications -Previous receptionist, data entry, customer service, or call center experience is preferred, but not required -Ability to learn multiple programs, research the issue, and articulate the solution -Excellent written and verbal communication skills -English and Spanish Bilingual preferred -High level understanding of the critical need to deliver superior service

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Benefits

-VPTO (Volunteer paid time off) year-round incentives to give back to your local community -401k plan -One Pass Select (gym membership subscription) -Medical, Dental, and Vision -Pet Insurance for your furry family member -Health Savings Account (HSA) -6 paid holidays during a calendar year effective day one of employment -Company Sponsored Life Insurance -Accident protection -Rally Health -Relocation opportunities to other branches across the nation -80 hours of Paid Time Off annually with incremental increases -Supplemental Life Insurance -UHC Rewards -Employee assistance program - access to counseling services and other tools to improve work/family/life balance -Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences -Long-term and short-term disability -Additional Insurance Programs including:

About Dabella

-This family-run home improvement company began with a simple mission: helping homeowners upgrade their houses with trusted, American-made products. -It partners with leading brands like GAF and James Hardie, achieving elite certifications and national contractor awards. -Typical projects include full-scale roof replacements, siding, window installs, bath remodels, and gutter systems across residential and commercial homes. -Certified as a GAF Master Elite and James Hardie Preferred Installer, the company offers extended warranties backed by factory-trained crews. -Recognized with GuildQuality and HomeAdvisor awards, their crews deliver same-day installs and meticulous cleanup in many regions. -Driven by growth, they scale through regional offices and subcontractor networks, blending corporate oversight with local execution.

Sector Specialisms