Customer Care Agent

Overview

Handle inbound calls, resolve customer issues and maintain accurate records.

Key Responsibilities

• issue resolution
• assessments
• record management
• complaint logging
• call handling

Tasks

-Collaborate with internal departments to resolve issues -Online assessments (approx. 1 hour total) Consisting of Customer scenarios, Behaviour questionnaire and exercises to understand how you approach problems. These might include checking if numbers add up correctly, seeing if something follows a clear rule, or spotting patterns in examples to figure out how something usually works. -Update and maintain customer records accurately -Log and resolve complaints and service-related inquiries -Handle inbound calls and investigate customer queries to find the best resolution

Requirements

• time management
• prioritisation
• problem solving
• communication

What You Bring

-Great time management and the ability to prioritise under pressure -Strong questioning and problem-solving abilities -Excellent communication skills – both written and verbal

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Benefits

-Initial Screening – Shortlisted candidates will be invited to a 30-45 minute virtual Teams call with a member from the Talent Acquisition Team . -Generous pension contributions -Final Interview – A 45-minute face-to-face session at our Chandlers Ford office, including call listening and a Q&A with our Customer Care Team Managers -Private healthcare and mental wellbeing support -25 days’ annual leave plus bank holidays -A structured bonus scheme -Exclusive discounts and event tickets via Utilita Arena -24/7 access to GP and counselling services -Clear career progression and development opportunities -Paid volunteering day

About Utilita Energy

-Focused on providing affordable energy to homes across the UK, offering both electricity and gas. -Growth has been fueled by a commitment to customer care and technological innovation. -Known for their smart meters, which help customers manage their energy usage more efficiently. -As one of the leading challengers in the energy sector, continuously invests in digital platforms. -Earned a reputation for reducing energy waste with data-driven insights and a customer-first approach. -Business model emphasizes transparent pricing, simplifying energy management for customers.

Sector Specialisms

Interview Process

-cv review by talent acquisition team. -30-45 minute virtual teams call (initial screening). -online assessments (~1 hour) covering scenarios, behavior questionnaire, and problem‑solving exercises. -45‑minute face‑to‑face final interview at chandlers ford office with call listening and q&a.