Concierge

Overview

Provide personalized guest services and concierge support at a luxury resort

Key Responsibilities

• software input
• package handling
• vendor coordination
• guest relations
• service coverage
• information management

Tasks

-Provide coverage for other roles during meal periods and in case of emergency. -Use various software programs to accurately input and track special arrangements, such as Engineering and Housekeeping requests. -Maintain the cleanliness and tidiness of the lobby and other common areas, ensuring they are always in optimal condition. -Efficiently process and manage packages, faxes, messages, and mail, whether outgoing or incoming. Handle the storage and retrieval of packages, dry cleaning, and flowers. Coordinate with the valet staff to retrieve guest vehicles. -Stay informed about local activities (e.g., theatre, sports, concerts, shows, special exhibits, sightseeing) and develop strong relationships with local vendors to offer guests information, transportation, ticketing, and reservations. -Build and establish a strong & professional rapport with guests/residents, maintaining an excellent customer relationship. -Assists with guest experience responsibilities and duties in the absence of a team member or due to heavy volume. -Assist with other tasks as required and where necessary to ensure optimum service to guests -Respond promptly and accurately to all customer inquiries regarding hotel services, hours of operation, key personnel, in-house events, and directions. Make recommendations based on local knowledge and hotel practices to ensure a positive guest experience. -Ensure that collateral and information related to vendors, restaurants, museums, attractions, maps, and other local points of interest are up-to-date and accurate.

Requirements

• luxury hotel
• hospitality management
• detail oriented
• customer service
• hotel software
• independent

What You Bring

-Must have previous luxury hotel experience. -High school diploma or equivalent; additional education in hospitality management or related field is a plus. -Les Clefs d’Or is preferred. -Attention to detail and accuracy in financial and administrative tasks. -Proven experience in a similar role, preferably in a hotel or hospitality environment. -Ability to work independently with minimal supervision and prioritize tasks effectively. -Excellent customer service and communication skills. -Strong proficiency in using hotel management software and computer systems.

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Benefits

-Complimentary room nights at CoralTree Hospitality managed properties -Group medical, dental, vision, life, and disability benefits. -Participation in a 401(k) plan with a company match -Complimentary team member meals -An employee assistance program -Paid time off/sick time -Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement

About Pier Sixty-Six

-Born in the 1950s as a Phillips 66 fuel dock, it evolved into a mid‑century icon with a rotating rooftop lounge. -Perched on 32 acres by the Intracoastal Waterway, its tower reshaped Fort Lauderdale's skyline. -Reopened in early 2025 following a $1 billion transformation into a luxury resort. -Features one of Florida’s largest superyacht marinas with 164 slips and 5,000 ft of dockage. -Offers a historic rotating Pier Top lounge and a marina foreign‑trade zone. -Managed by CoralTree Hospitality, blending nostalgic charm with contemporary luxury and waterfront lifestyle.

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