Renewal Agent at Boardwalk in Calgary, Alberta, Canada | Kablio

Role

Description

renewal follow-up

tablet administration

inquiry handling

message follow-up

client visits

customer meetings

Ensure post renewal follow-up
Complete all required administration for the position on a tablet
Must meet monthly objectives set out by Leader
Ensure all renewal inquiries are handled as per provided instructions
Follow-up on phone messages within 24 hours
Greet, inform clients and conduct visits of rental apartments
Meet with customers and address their needs for renewals, modifications and assignation, etc.

Requirements

tech savvy

sales experience

customer service

problem solving

organizational skills

independent

Ability to handle sensitive and confidential information
Must have a reliable vehicle that is suitable for winter driving conditions
Knowledge of the different amenities available
Coverage of the leasing office as needed
Excellent communication skills
2 years of sales and customer service
Availability to work various shifts (evening and weekends)
Group RRSP matching
Ability to learn quickly and to adapt to change
Excellent learning and problem-solving capabilities
Familiarity with technology is an asset
Professional approach and aware of the importance of delivering quality customer service
Strong planning and organizational skills coupled with ability to multi-task and prioritize
Ability to work independently (self-managed) with efficiency and with other associates in a team environment
Ability to learn and adapt to rapidly changing systems and new technology
Ability to take responsibility for all actions and decisions and to follow through
Ability to remain calm and to stay in control of any situation with patience, empathy and understanding

Benefits

Competitive wages
Flexible group medical and dental
Up to 20% rental discounts, and more!
Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
Fitness and Wellness reimbursement
Training and Development allowance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

security background checks
reference checks
pre-employment physical testing (where applicable)

People also searched

Customer Service Jobs in Calgary Canada Assistant Property Manager Jobs in Calgary Canada Property Supervisor Jobs in Calgary Canada Leasing Consultant Jobs in Calgary Canada Property Consultant Jobs in Calgary Canada Property Manager Jobs in Calgary Canada

Company

Overview

1984

Year Founded

Established in 1984, the company has grown to be a major player in residential property ownership and management across Canada.

Portfolio spans across Canada, providing quality living spaces for families and individuals.
Reputation for transforming communities and revitalizing older properties to create attractive living environments.
Commitment to sustainable, community-centered development with regular large-scale renovation and redevelopment projects.
Consistent strong financial performance supported by a solid portfolio of well-located properties.
Diverse portfolio includes both suburban and urban properties, offering a range of apartment styles and sizes to meet varying customer needs.
A leader in property management innovation, integrating technology to improve tenant experience.

Culture + Values

Integrity – We will be honest, accountable, transparent, objective, constructive, respectful and trusting in our dealings with others, appreciating their views and differences.
Our Associates – We will provide a safe and respectful work environment that attracts, supports, develops and recognizes high‑performing and innovative team members.
Teamwork – We will work as a team, appreciating and benefiting from each other’s unique talents and skills in an open environment while recognizing that the team’s successes are our successes.
Customer Service – We will promptly respond to Resident Member concerns and needs with thoughtfulness, compassion and innovation, while at the same time striving to develop proactive solutions through a support network and a positive service attitude.
Social Responsibility – We will contribute to our Communities and encourage our Associates and Resident Members to also contribute in ways that reflect our Golden Foundation, balancing our needs with those of others.
Leading with Love Always – We’re committed to an inclusive culture that is led with kindness, compassion and support for our Associates and Resident Members.
BWell – Comprising five pillars: B Sustainable, B Healthy, B Inclusive, B Community and B Charitable.

Environment + Sustainability

$23M investment

Energy Efficiency Upgrades

The company invested $23 million in 2024 to modernize boilers, improve building insulation, retrofit lighting, and expand submetering.

38,446 tonnes

Waste Generated in 2024

The company generated 38,446 tonnes of waste, with 5,360 tonnes diverted from landfills through recycling and reduction efforts.

5,800+ trees

Earth Month Challenge

Over 5,800 trees were planted through an Earth Month Challenge, raising over $5,000 for environmental initiatives.

#131 Rank

Canada’s Most Responsible Companies

Recognized as one of Canada’s Most Responsible Companies by Newsweek in 2024.

Reduced energy usage by 13.8% and GHG emissions by 14.4% compared to 2019 baseline.
Reduced water use intensity by 11.7% since 2019, via submetering and advanced leak-detection.
Installed energy metering in 91.2% of suites for electricity and 19.5% for natural gas.
Launched supplier ESG survey and increased use of environmentally friendly cleaning products (61% of top-used products).

Inclusion & Diversity

12,000 hours

DEI Training Hours

Associates completed over 12,000 hours of training in 2024, including modules focused on diversity, equity, and inclusion.

Foster belonging and open, respectful dialogue through the B Inclusive pillar and DEI Committee.
Completed company-wide DEI training in 2023.
No specific gender-related statistics publicly disclosed.

Articles

Boardwalk Careers

Boardwalk Portfolio

About Us

Role

Description

renewal follow-up

tablet administration

inquiry handling

message follow-up

client visits

customer meetings

Ensure post renewal follow-up
Complete all required administration for the position on a tablet
Must meet monthly objectives set out by Leader
Ensure all renewal inquiries are handled as per provided instructions
Follow-up on phone messages within 24 hours
Greet, inform clients and conduct visits of rental apartments
Meet with customers and address their needs for renewals, modifications and assignation, etc.

Requirements

tech savvy

sales experience

customer service

problem solving

organizational skills

independent

Ability to handle sensitive and confidential information
Must have a reliable vehicle that is suitable for winter driving conditions
Knowledge of the different amenities available
Coverage of the leasing office as needed
Excellent communication skills
2 years of sales and customer service
Availability to work various shifts (evening and weekends)
Group RRSP matching
Ability to learn quickly and to adapt to change
Excellent learning and problem-solving capabilities
Familiarity with technology is an asset
Professional approach and aware of the importance of delivering quality customer service
Strong planning and organizational skills coupled with ability to multi-task and prioritize
Ability to work independently (self-managed) with efficiency and with other associates in a team environment
Ability to learn and adapt to rapidly changing systems and new technology
Ability to take responsibility for all actions and decisions and to follow through
Ability to remain calm and to stay in control of any situation with patience, empathy and understanding

Benefits

Competitive wages
Flexible group medical and dental
Up to 20% rental discounts, and more!
Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
Fitness and Wellness reimbursement
Training and Development allowance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

security background checks
reference checks
pre-employment physical testing (where applicable)

People also searched

Company

Overview

1984

Year Founded

Established in 1984, the company has grown to be a major player in residential property ownership and management across Canada.

Portfolio spans across Canada, providing quality living spaces for families and individuals.
Reputation for transforming communities and revitalizing older properties to create attractive living environments.
Commitment to sustainable, community-centered development with regular large-scale renovation and redevelopment projects.
Consistent strong financial performance supported by a solid portfolio of well-located properties.
Diverse portfolio includes both suburban and urban properties, offering a range of apartment styles and sizes to meet varying customer needs.
A leader in property management innovation, integrating technology to improve tenant experience.

Culture + Values

Integrity – We will be honest, accountable, transparent, objective, constructive, respectful and trusting in our dealings with others, appreciating their views and differences.
Our Associates – We will provide a safe and respectful work environment that attracts, supports, develops and recognizes high‑performing and innovative team members.
Teamwork – We will work as a team, appreciating and benefiting from each other’s unique talents and skills in an open environment while recognizing that the team’s successes are our successes.
Customer Service – We will promptly respond to Resident Member concerns and needs with thoughtfulness, compassion and innovation, while at the same time striving to develop proactive solutions through a support network and a positive service attitude.
Social Responsibility – We will contribute to our Communities and encourage our Associates and Resident Members to also contribute in ways that reflect our Golden Foundation, balancing our needs with those of others.
Leading with Love Always – We’re committed to an inclusive culture that is led with kindness, compassion and support for our Associates and Resident Members.
BWell – Comprising five pillars: B Sustainable, B Healthy, B Inclusive, B Community and B Charitable.

Environment + Sustainability

$23M investment

Energy Efficiency Upgrades

The company invested $23 million in 2024 to modernize boilers, improve building insulation, retrofit lighting, and expand submetering.

38,446 tonnes

Waste Generated in 2024

The company generated 38,446 tonnes of waste, with 5,360 tonnes diverted from landfills through recycling and reduction efforts.

5,800+ trees

Earth Month Challenge

Over 5,800 trees were planted through an Earth Month Challenge, raising over $5,000 for environmental initiatives.

#131 Rank

Canada’s Most Responsible Companies

Recognized as one of Canada’s Most Responsible Companies by Newsweek in 2024.

Reduced energy usage by 13.8% and GHG emissions by 14.4% compared to 2019 baseline.
Reduced water use intensity by 11.7% since 2019, via submetering and advanced leak-detection.
Installed energy metering in 91.2% of suites for electricity and 19.5% for natural gas.
Launched supplier ESG survey and increased use of environmentally friendly cleaning products (61% of top-used products).

Inclusion & Diversity

12,000 hours

DEI Training Hours

Associates completed over 12,000 hours of training in 2024, including modules focused on diversity, equity, and inclusion.

Foster belonging and open, respectful dialogue through the B Inclusive pillar and DEI Committee.
Completed company-wide DEI training in 2023.
No specific gender-related statistics publicly disclosed.

Articles

Boardwalk Careers

Boardwalk Portfolio

About Us