Housing Support Manager - Northcote

Overview

Support customers' housing stability, manage relationships, rent arrears, and conduct visits

Key Responsibilities

• cultural liaison
• community engagement
• customer support
• housing stability

Tasks

-Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika. -Support our customers to achieve housing and social stability

Requirements

• tenancy
• tech savvy
• debt recovery
• tenancy act
• de-escalation
• relationship builder

What You Bring

-Experience in tenancy, emergency or social housing space will be an added advantage. -We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs. -You'll be technical savvy to quickly learn new tools and systems. -You'll be comfortable and skilled to work on rent arrears and debt recovery. -Added advantage if you have knowledge of Residential Tenancy Act. -You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues. -You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.

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Benefits

-Permanent opportunity at $83,594 salary + 5 weeks' annual leave + Other suite of benefits

About Kāinga Ora - Homes And Communities

-Born from the merging of several government agencies, they lead the development and management of affordable housing in New Zealand. -Focus on providing sustainable, high-quality homes while ensuring community well-being and integration. -Broad portfolio of projects, specializing in large residential developments and neighborhood transformations for better access to services. -Marked by thoughtful designs that address local needs and contribute to long-term community vitality. -Collaboration with local councils, iwi, and developers to create thriving, connected communities. -Upgrading existing properties to improve quality of life for residents. -Committed to energy-efficient and resilient homes tailored to New Zealand's diverse environmental challenges.

Sector Specialisms