Customer Care Manager

Overview

Lead and develop NAM Customer Care team, ensuring order management and customer satisfaction.

Key Responsibilities

• data analysis
• 8d investigation
• compliance
• project management
• process implementation
• allocation management

Tasks

-Promote a culture of quality and continuous improvement throughout the team. -Analyze data related to customer delivery performance to identify trends and drive improvements among stakeholders. -Implement agreed-upon strategies, processes, and activities to achieve departmental and organizational objectives. -Act as a key point of contact for customers, proactively communicating updates and addressing concerns. -Foster a culture of continuous improvement through coaching and development plans for managers and employees, addressing conflict resolution and skill enhancement. -Schedule and facilitate meetings to improve communication, resolve conflicts, and drive collaborative problem-solving. -Align with the Customer Care Director and Global Processes to enhance customer experience and satisfaction. -Delegate tasks effectively, monitor project progress, and ensure timely completion. -Coordinate team activities to execute requested tasks and organize projects efficiently. -Lead 8D investigations to identify root causes of quality errors and implement effective mitigation strategies. -Lead and develop a team through regular staff meetings, 1:1 sessions, and performance monitoring against key performance indicators (KPIs). -Ensure team adherence to IATF 16949 and ISO 9001 standards, guaranteeing quality and compliance. -Maintain consistent communication with Supply Chain leaders regarding order fulfillment and participate in weekly planning alignment meetings. -Manage product allocation effectively to optimize delivery performance and meet customer demands. -Monitor projects closely to maintain customer focus and drive a customer-centric mindset within the team.

Requirements

• supply chain
• manufacturing
• management
• degree
• travel
• english

What You Bring

-Availability to travel -Strong business acumen -Effective and solution-oriented problem solving -Minimum 2+ years with global teams -Five years of experience in management level position -Cascade communication effectively to ensure team alignment and understanding of company goals. -University degree (Bachelor or Master) -Excellent communication skills with all levels of the organization -Previous experience working in the manufacturing industry -Minimum five years of experience in Customer Service roles -Managerial experience with employees in different locations or remote -Fundamental knowledge in supply chain/logistics -English fluent

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Benefits

-You’ll receive benefits annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great. -You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us. -We promote from within and support your learning with mentoring, training, and access to global opportunities.

About Danfoss

-Begun in 1933 with a novel refrigeration valve and soon introduced thermostatic radiator valves, driving early energy-efficiency innovation. -Expanded into hydraulics, power electronics, and sensor systems, launching the first VLT frequency converter in 1968 and acquiring notable divisions such as Vacon and Eaton Hydraulics. -Typical projects range from district-energy systems and marine/offshore equipment to EV drivetrain modules, industrial automation, and large-scale cold-chain refrigeration. -Expertise spans HVAC, mobile & industrial hydraulics, AC drives & power electronics, high-pressure pumps, sensing/control components, and fire-safety systems.

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