Customer Service Representative - Leviat North America

Overview

Manage inbound calls, orders, complaints, and support sales for construction products.

Key Responsibilities

• customer support
• order processing
• issue resolution
• documentation
• feedback collection
• opportunity routing

Tasks

-Prepares reports and correspondence as needed -Contacts customers when necessary to follow-up on customer issues or orders/quotes -Answers customer inquiries and provides appropriate technical and/or product-related information -Researches and resolves customer complaints and/or billing issues -Documents all contacts, actions, and responses in customer database -Organizes and maintains file system: files correspondence and other records -Answers incoming customer telephone calls in a courteous and professional manner -Route qualified opportunities to the appropriate sales executives for further development and closure. -Effectively communicates customer issues and concerns to all applicable internal staff members -Obtains customer feedback information -Receives, records, and routes customer orders/changes in appropriate manner -Responds to and investigates customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner

Requirements

• microsoft word
• microsoft excel
• erp ax
• bilingual
• customer service
• detail-oriented

What You Bring

-Previous experience in outbound call center, insides sales, or related sales/customer service type role is a plus -Excellent customer service skills -Continuous operation of computer and telephone to answer customer inquiries -Ability to understand and follow written and verbal instructions -Bilingual skills a plus. -Excellent verbal and written communication skills -Ability to effectively communicate with people at all levels and from various backgrounds. -Ability to perform diversified clerical functions and basic accounting procedures. -Proficient on [Microsoft Word and Excel] -Acute attention to detail -Strong organizational skills; able to manage priorities and workflow -ERP – AX a plus -Ability to work independently and as a member of various teams and committees -Maintains working knowledge of products and/or services

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Benefits

-Group retirement savings program -Health and wellness programs -A diverse and inclusive culture that values opportunity for growth, development, and internal promotion -Highly competitive base pay -Comprehensive medical, dental and disability benefits programs

About Crh

-Specializes in aggregates, asphalt, cement, concrete, and other construction materials. -CRH’s history includes significant acquisitions that expanded its global presence and reach. -Key projects span residential, commercial, and infrastructural developments, contributing to landmark buildings worldwide. -Known for its leadership in infrastructure, CRH provides essential products for roads, bridges, and urban developments. -The company’s diverse product range supports the construction of both public and private sector projects.

Sector Specialisms