Capacity Management Team Leader

Overview

Lead capacity management team, overseeing performance, stakeholder escalations and reporting.

Key Responsibilities

• team leadership
• quota review
• reporting
• kpi management
• stakeholder management
• field alignment

Tasks

-Leading your team with energy and clarity, supporting onboarding, training and continuous improvement initiatives -Reviewing daily quota levels across the EONNEXT contract to ensure compliance with contractual agreements -Providing analysis and reporting to the Planning Manager, sharing insights and best practices -Driving performance across Capacity, Non-Standard Bookings, New Connections and Field Debt teams through clear KPIs -Managing internal and external stakeholders for any capacity-related escalations -Collaborating closely with field management to ensure operational alignment

Requirements

• client-facing
• capacity management
• people management
• contact centre
• field operations

What You Bring

-Strong client and customer-facing skills with the ability to communicate effectively -Capacity Management experience (desirable) -Solid understanding of people management processes and procedures -Proven management experience in a contact centre environment -Experience working with field-based operational teams

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Benefits

-Employee assistance programme and wellbeing support -Enhanced leave policies for maternity, paternity and adoption -25 days annual leave plus bank holidays -Matched or contributory pension scheme -Cycle to work and salary finance schemes -Online GP service available 365 days a year -Access to thousands of retail discounts via My Rewards portal -Reward and recognition programme

About M Group Energy

-Provides comprehensive energy, utilities, and infrastructure services across the UK and beyond. -Has consistently delivered complex projects on time and within budget with decades of experience. -Specializes in energy networks, smart meters, renewable energy solutions, playing a pivotal role in the transition to a sustainable future. -Typically involved in energy distribution systems, renewable installations, and utility infrastructure for large-scale developments. -Offers expertise in water, heating, and electrical services, addressing the evolving needs of modern infrastructures. -Known for exceptional project delivery, offering innovative solutions in an ever-changing sector.

Sector Specialisms

Security Clearance

-3rd party background checks may be required as part of the hiring process. -drug and alcohol testing may be required during induction and onboarding.