Business Support Coordinator

Overview

Support field service planning, handle service requests and workforce optimization.

Key Responsibilities

• customer service
• service requests
• internal support
• workforce planning
• reporting

Tasks

Reporting to the National Service Planning Manager, you will provide internal support to the Field Services and Operations team and excellent service to our customers as you manage their various service requests. Working with the local Service Managers, you will ensure the optimization of workforce planning.

Requirements

• sap
• astea
• microsoft office
• workforce planning
• customer service
• time management

What You Bring

Being highly driven and confident, you work equally well autonomously or as a member of a team; you prioritize your work and follow through to completion. Your attention to detail is strong and you meet deadlines easily. Whilst not essential, practical experience with SAP and ASTEA will be highly regarded. You must submit an online application to be considered for any position with us. This position will be posted until filled. All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview. With excellent communication skills, you build great relationships and are comfortable and confident in dealing with diverse stakeholders. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. -The ability to manage competing priorities in a fast paced and challenging environment -Experience in a similar workforce planning role -Exposure to a market leader in building management, optimisation and energy monitoring -Proven experience in providing exceptional customer service -Highly developed planning, time management and organizational skills -Continuous training on Schneider products -Intermediate - advanced skills in the Microsoft Office suite of programs -A mature and calm approach in managing a large workload -The ability to meet service level KPI’s

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Benefits

Schneider Electric ranks in the Top 10 places to work in Australia and top 25 globally! We offer a flexible work environment enabling you to take control of how you get your work done. We are global specialists in energy management and automation and our technologies ensure that Life Is On everywhere, for everyone at every moment. We have a great opportunity for a highly resilient, energetic and adaptable Business Support Coordinator to join our national Field Service Planning Team. Role offers Hybrid working flexibility, with time split between our smart Schneider office and your home set up! Benefits of working for Schneider Electric; €36 billion global revenue+13% organic growth150 000+ employees in 100+ countries#1 on the Global 100 World’s most sustainable corporations -Global support at your fingertips -Discounts at major vendors such as Clipsal, JB-HiFi and Hoyts just to name a few through our employee rewards schemes -Flexibility at Work and Global Family Leave -Working in a well-balanced team and inclusive environment

About Schneider Electric

-Evolved from a steel and armaments business into a leading digital energy solutions provider. -Pioneered programmable logic controllers and circuit breakers, growing through iconic acquisitions like Square D and APC. -Typical projects include intelligent buildings, smart factories, resilient infrastructure, and future-proof data centres without specific numerical data. -Its EcoStruxure platform delivers AI-enabled digital twins and lifecycle management. -Expertise spans electrification, automation, digitization, smart industries, buildings, and data centre cooling. -Unusual ventures include offshore cruise-ship charging systems and innovative tax-credit swaps to fund solar projects.

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