Assistant Facility Manager- Soft Services

Overview

Assist in overseeing soft services (cleaning, landscaping, vendor coordination) for facilities.

Key Responsibilities

• app implementation
• report management
• work scheduling
• checklist preparation
• landscaping management
• property rounds

Tasks

-Ensure the housekeeping staff is well-groomed. -Achieve Key Performance Indicators and Service Level Agreements targets. -Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity. -Plans, schedules, inspect, and assigns work to subordinate supervisors and/or teams. -Implementation of client specific app-based tools. -Maintaining daily/monthly reports, i.e. DMR and MMR, and sharing the same with Property Manager and client. -Schedule weekly vendor meetings to discuss daily issues if any. -Assisting in preparing and developing the documentation of standard policies and procedures -Taking daily property rounds, coordinating with the team to close any matters related to cleaning. -Take feedback - customer needs assessment and evaluation of customer satisfaction levels. -Regularly brief all staff regarding their duties, designated areas of work, and special instructions if any. -Assisting in improving and monitoring procedures to ensure cost-effective and efficient services. -To provide administrative support to the Facility Management team. -Maintaining/preparing monthly attendance summary record for salary. -Prepare and implement various checklists, at the frequency instructed in the suggested formats. -Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be. -Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner. -Manage landscaping and gardening. -Developing and mentoring new and subordinate vendor staff

Requirements

• safety
• facilities management
• reporting
• pc literacy
• continuous improvement
• customer service

What You Bring

-Knowledge of Occupational Safety requirements -Excellent people skills and ability to interact with a wide range of client staff and demands -Strong Customer Service focus -Demonstrated experience with continuous improvement initiatives highly desirable -Demonstrated experience with client reporting and preparation of reports required. -Experience in Facilities Management is required. -Strong PC literacy and proven ability to manage daily activities using various systems.

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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