Help Desk/PC Deployment

Overview

Provide technical support, troubleshoot, and deploy hardware for university users.

Key Responsibilities

• help desk
• imaging deployment
• diagnostic scripts
• technical support
• issue reporting
• device refurbishment

Tasks

-Monitor and respond quickly and effectively to University faculty, staff, and student inquiries received through the IT Help Desk ticketing system -Image and deploy computer and mobile hardware assigned to University employees -Run diagnostic programs and scripts to resolve problems related to hardware or software -Assist the Infrastructure Team with imaging campus lab and classroom computers during semester breaks -Report significant and recurring issues to the tier-2 support teams -Create documentation to aid with troubleshooting and system processes -Provide technical assistance and support for concerns and issues related to systems, software, and hardware -Listen and ask educated questions to determine the root cause of issues in addition to providing clear and positive responses -Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to ease troubleshooting -Refurbish computers and mobile devices for redeployment

Requirements

• help desk
• problem solving
• communication
• mdm
• tcp/ip
• azure

What You Bring

-One to two years of proven experience as a Help Desk Technician or another customer service role -Keen attention to detail, a memory of patterns, and an interest in problem-solving -Excellent communication, analytical and problem-solving skills -Ability to diagnose and resolve basic computer/technical issues and convey technical concepts in a non-technical manner -Experience with computer and mobile device management systems -Ability to handle stressful situations with professional composure Basic knowledge of TCP/IP networking: networking topology, protocols, and services -Experience with Microsoft Azure or any other MFA system

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About Fire Fighter Sales & Service Company

-Family‑owned and WBE‑certified, headquartered in Warrendale, PA, serving Pennsylvania, Ohio and West Virginia. -Delivers complete solutions including fire alarms, sprinkler systems, clean‑agent and industrial suppression, extinguishers, hood systems, emergency lighting, and vehicle/marine systems. -Also offers certified fire extinguisher training with live burn simulators and 24/7 emergency service coverage. -Works across sectors such as industrial facilities and government institutions as well as commercial, institutional and residential properties.

Sector Specialisms