Resident Welfare Officer

Overview

Provide frontline pastoral support to vulnerable tenants to prevent homelessness.

Key Responsibilities

• maintenance checks
• property oversight
• record keeping
• safeguarding
• diary management
• client support

Tasks

-Arranging food parcels and other necessities. -Checking completed maintenance work and planning further support needs. -Keeping detailed records and reporting incidents as necessary. -Overseeing a portfolio of properties, ensuring maintenance and repairs are reported and completed. -Conducting face-to-face support sessions, covering health, finance, repairs, and the move-on process. -Maintaining strong working relationships with probation services, liaising with them at least weekly. -Carrying out general cleans and ensuring quick turnaround of properties when service users move out. -Assisting service users with appointments and other essential tasks. -Identifying and reporting any safeguarding concerns. -Managing your own diary efficiently and working independently.

Requirements

• vulnerable support
• communication
• organisational
• multitasking
• driving licence
• problem solving

What You Bring

-Experience working with vulnerable individuals or in a housing/welfare support role. -Strong communication and interpersonal skills to communicate effectively with colleagues and clients both face-to-face and by phone/email -Strong organisational skills and the ability to work independently. -Ability to manage multiple responsibilities while maintaining a high standard of service. -Full UK driving license (company car provided!) -A proactive, compassionate, and empathetic approach to problem-solving.

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Benefits

-Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. -Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! -Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more -25 days annual leave plus bank holidays -Company Car and fuel card

About Mears Group Plc

-Rapid growth through acquisitions and organic expansion. -Specialist teams provide rapid-response and planned maintenance, refurbishment, boiler servicing, fire safety, and retrofitting services. -Delivers tailored care-with-housing schemes and manages tenancies, leaseholds, and emergency accommodation. -Builds affordable homes, handles capital works, and offers full lifecycle facilities management. -Strategic acquisitions have shaped its full-service housing platform.

Sector Specialisms

Visa Sponsorship

-mears does not offer visa sponsorship; candidates must have entitlement to work in the uk.

Security Clearance

-background, identity, security clearance & bpss check will be performed. -required documents: proof of address, references, a valid passport and proof of uk residence for the last 5 years.