IT Field Service Manager

Overview

Lead field IT operations, deployments, and support across nationwide job sites

Key Responsibilities

• field deployments
• asset tracking
• it setup
• mos kit
• compliance
• vendor coordination

Tasks

-Ensure field deployments meet performance, reliability, and security standards. -Track asset inventory and field kits via Freshservice (ITAM). -Manage site mobilizations, cutovers, relocations, and decommissions. -Build and maintain the knowledge base and SOP library for repeatable deployments. -Oversee all jobsite IT setup and operations (trailers, Mobile Office Site boxes, Starlink, LTE, etc.). -Standardize the Mobile Office Site (MOS) field IT kit (firewall, switch, access point, UPS) and maintain configuration baselines. -Coordinate with networking, Intune/M365, and cybersecurity teams for compliance and endpoint readiness. -Supervise and mentor regional field technicians. -Coordinate with vendors for connectivity, logistics, and field service support.

Requirements

• m365
• intune
• wan
• itil v4
• 7+ years
• leadership

What You Bring

-Experience producing and maintaining technical documentation and SOPs. -Bachelor’s degree in Computer Science, Business Administration, or a related field preferred. -SLA adherence for deployments, relocations, and incident response. -Proficiency with M365, Intune, and endpoint management in distributed environments. -Ability to drive process consistency and continuous improvement across regions. -Leadership and mentoring ability to develop field technicians into a high-performing team. -Desktop and mobile device management expertise (Windows, iOS, Android). -Strong hands-on experience with WAN technologies including Starlink, LTE, VPN, and wireless systems. -Excellent communication and customer service skills. -End-user and field leadership satisfaction scores. -Preferred background in both technical and managerial roles within an IT service organization. -Quality and completeness of documentation and asset management. -Experience researching, evaluating, and implementing new technologies. -Minimum of 7 years of IT experience, including at least 3 years in field services, networking, or infrastructure support. -Adaptability and resourcefulness when facing changing field conditions. -Proven ability to work effectively with project managers, superintendents, and field leadership. -Strong customer service orientation with empathy for field operations. -Strong problem-solving capability in remote and resource-limited environments. -Calm, steady presence under pressure and during critical outages. -ITIL v4 Foundations certification preferred. -Strong networking background (firewalls, routing, wireless). -Field technician performance, training completion, and development. -Experience with Starlink, Cradlepoint, or equivalent cellular/WAN solutions. -Jobsite connectivity, uptime and reliability. -Monthly Reporting, incident metrics, and SLA adherence, etc. -Ability to work in physically demanding jobsite environments. -Field operations experience (construction, oil & gas, or industrial preferred). -Demonstrated experience managing technicians or leading field deployments across multiple sites. -Clear, direct communication style; able to translate technical issues into operational impact.

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About Loenbro

-Over two decades it grew into a specialist in electrical, mechanical, structural, instrumentation and inspection services. -Headquartered in Westminster, Colorado, it now delivers lifecycle solutions—maintenance, retrofit and new builds—across the Mountain West and Southwest. -Privately backed and acquired by Braemont Capital in February 2024, the company has since bolstered its footprint with strategic acquisitions like Revolution Industrial in January 2025. -Loenbro typically tackles mission-critical projects in data centers, energy facilities, industrial plants and civil infrastructure. -Its scale and multi-trade capabilities make it a go-to partner for complex, technical service contracts.

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