HR Central Representative

Overview

First-point HR support handling employee inquiries, case management, and system assistance.

Key Responsibilities

• hr systems
• case management
• data maintenance
• process improvement
• trend analysis
• user support

Tasks

-Partners closely with the HR Centers of Excellence in support of people programs and initiatives -Follows and maintains Standard Operating Procedures (SOP’s), inclusive of process workflows -Maintains a continuous improvement mindset; identifying process and technology opportunities, elevating to the appropriate technology team and supporting execution through insight and testing support -Support the HR Central team by identifying and highlighting trends in inquiry types and/or volumes at an early stage to allow proactive planning and adjustments as necessary. -Provide end-user support for employees interacting with HR systems including navigational questions and basic system issue resolution, escalating as applicable. Providing guidance and training on self-service capabilities. -Ensure positive and consistent employee experiences by striving for excellence in understanding specific requests throughout the employee life cycle, resolving issues timely and with quality. -Maintains employee data within our people-focused systems. Ensuring compliance with all corporate data administration, data security standards, and HR policies and procedures. -Continually develop HR acumen, maintaining awareness of the full portfolio of HR services, policies, and procedures and changes as they occur. Utilize the HR Central team as a platform to explore the breadth of HR and develop professionally. -Leverage knowledge management tools to effectively respond to, document and monitor inquiries. Identify opportunities to address common inquiries through improved knowledge management system content and/or improved case management methodologies. -Serves as the first point of contact for employee-related inquiries and issues utilizing a case management system -Quickly assess the level of complexity of cases and either answer directly or escalate to a Tier II Analyst or COE for resolution. Facilitate escalation and issue resolution as required.

Requirements

• excel
• workday
• bachelor's
• hr experience
• interpersonal
• detail-oriented

What You Bring

-Effective interpersonal skills to communicate clearly across all levels of the organization. -Previous experience in an HR role - preferred. -Bachelor’s degree - preferred. -1 year of experience in HR, business, or customer service support role. -PC software knowledge and skills, including Excel, Word, and PowerPoint. -Strong ethics and the ability to maintain a high level of confidentiality. -Strong attention to detail. -Workday experience - preferred. -Ability to handle multiple demands and competing priorities. -Highly organized and process oriented.

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Benefits

-Health care and dependent care spending accounts. -Employee Stock Purchase Plan (ESPP). -Comprehensive medical benefits coverage, dental plans and vision coverage. -Employee discount programs. -Life insurance and accidental death & dismemberment insurance. -Great Place to Work -Retirement plan with a generous company match. -Short- and long-term disability. -Employee and Family Assistance Program (EAP).

About Republic Services

-It operates collection, transfer, recycling centers, landfills and energy‑from‑waste facilities across the U.S. -Typical projects include curbside residential pickup, commercial/industrial waste hauling, recycling operations and landfill gas‑to‑energy plants. -Specialisms span residential and commercial collection, industrial waste services, recycling processing, hazardous waste treatment, and renewable energy generation.

Sector Specialisms