Hire Contracts Manager - Mechanical Services - ICS Cool Energy Ltd

Description

• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.

Requirements

• Analytical thinking and problem-solving abilities.
• Strong knowledge of customer service principles.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Proficiency in using, Apps, diagnostic software, and MS Office Suite.
• Effective communication skills
• Proven experience in service or field-based technician role.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
• Proficient in using Microsoft Office Suite.
• Able to work with minimal supervision.
• UK Drivers licence as a company vehicle will be allocated
• Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Proven experience in leading a field service team
• Right to Work status confirmed for Country of application.
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays
• People and communication skills with a positive mindset
• Experience in coaching and monitoring team performance and development plans
• Appropriate skilled based certificates with F-Gas

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance