Performance & System Improvement Manager
Arcus Fm
Lead continuous improvement projects and drive operational excellence using Lean, Six Sigma, and Kaizen methodologies.
18d ago
£60,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Redditch, England, United Kingdom
Hybrid
Company Size
1,000 Employees
Service Specialisms
Facilities Management
Building Services
Energy Management
Maintenance Services
Engineering
Technical Services
Project Management
Consulting
Sector Specialisms
Food Retail
Hospitality
Veterinary Practices
Supply Chain & Logistics
Corporate Offices
High-Street Retail
Role
What you would be doing
stakeholder engagement
kpi development
client delivery
process improvement
lean methodologies
system rollout
In this role, you’ll partner with Planning & Scheduling, Operational Contract Support, and wider business stakeholders to deliver continuous improvement projects. Using methodologies such as Lean, Six Sigma, and Kaizen, you’ll lead the design and rollout of new systems, embed process changes, and foster a culture of problem-solving and accountability.
Your work will directly impact performance by reducing costs, optimising workflows, and ensuring sustainable improvements that meet both business and client needs.
- Drive stakeholder engagement and cultural change, securing buy-in at all levels.
- Developing respectful relationships – with openness and professionalism.
- Define and track KPIs to measure success, producing progress reports for leadership.
- Delivering winning service – tailored to the needs of our customers.
- Run workshops and events to generate ideas and implement solutions.
- Analyse operations, identify inefficiencies, and design practical improvements.
- Provide training and coaching in continuous improvement tools and practices.
- Lead the rollout of new systems and processes, ensuring smooth handover into business-as-usual.
What you bring
six sigma
lean
kaizen
stakeholder engagement
commercial awareness
problem solving
- Experience embedding process and system improvements into operational environments.
- Strong project and change management skills, with a track record of delivering multi-stakeholder initiatives.
- Analytical ability to uncover root causes and design effective solutions.
- Excellent stakeholder engagement and communication skills.
- Being commercially aware – balancing value and cost effectiveness.
- A Six Sigma qualification (essential).
- A degree (or equivalent) and proven experience in Lean, Six Sigma, or Kaizen methodologies.
Salary: Up to £60,000
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- safety and performance-related background checks possibly performed
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Company
Overview
Over 80%
Self-Delivery Coverage
Delivers the majority of its facilities services across the UK through a dedicated team of engineers and cleaners, showcasing operational efficiency.
1,800+
Connected Sites
Managed through its proprietary IoT platform, Helix, which aggregates real-time data, earning the company accolades like the Digital Impact Award.
Four awards
Operational Excellence
Consecutive RoSPA Gold awards highlight its commitment to safety and operational discipline, including a first-ever Gold for fleet safety.
- Financially fuelled by rapid tech adoption, it acquired BEMS in September 2020 to deepen in-house energy and control expertise.
- Typical projects blend hard services (M&E, refrigeration, BMS, building fabric) with soft services (cleaning, grounds, security) across sectors like retail, logistics and hospitality.
- Clients include major retailers and cooperatives, underpinned by a 24/7 UK-based helpdesk and a full-service integrated FM model.
- Our values are based on the core principles of honesty, integrity, and respect.
- We promote a culture of collaboration, customer focus, and continuous improvement.
- We are committed to delivering excellence in every aspect of our business, from service delivery to customer relationships.
- We foster a supportive and inclusive environment that enables people to thrive and succeed.
2030
Net-Zero Emissions
Committed to achieving net-zero carbon emissions company-wide.
- Focused on reducing energy consumption and improving energy efficiency across all operations.
- Employs sustainable practices, including the use of eco-friendly technologies and reducing waste to landfill.
- Works closely with clients to reduce environmental impact through energy management and sustainability initiatives.
40% Women Leadership
Gender Balance in Leadership
The company has increased the representation of women in leadership roles, demonstrating a commitment to gender diversity.
- Values diversity and inclusion as essential components of its business strategy.
- Actively promotes gender balance and has a strong focus on attracting and retaining a diverse workforce.
- Offers training and development programs to support career progression for underrepresented groups.
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