IT Support Technician

Overview

On-site IT tech supporting hardware, software, servers and help desk for MI offices.

Key Responsibilities

• break/fix
• help desk
• printing systems
• hardware depot
• patch management
• cybersecurity

Tasks

-Break/fix for computers, peripherals, and other hardware. -Travel to other DLZ offices for projects, coverage, office remodels, expansions, or new office setups. -Contribute to Knowledge Base articles and training programs to improve overall support efficiency and end-user production. -Serve as the local IT representative for assigned regional offices, taking ownership of the computing environment and user support. -Maintain a working knowledge of the organization's Printing & Plotting Systems and coordinate with support vendors to ensure high production levels and rapid problem resolution. -Manage and serve as the primary contact for Help Desk tickets, resolving remote technical issues efficiently. -Provide a full range of on-site support, including: -Coordinate and escalate complex, hands-on, or high-priority tickets to other IT staff as needed. -Proactively collaborate with office staff and leadership to understand and address local technology needs. -Maintaining regular office hours and open communication at supported locations. -Manage the hardware depot, ensuring adequate on-hand materials for quick break/fix events. -Perform essential administrative tasks, including ordering hardware and software, coordinating vendor support, and user account administration. -Assist with cybersecurity support (e.g., user education, initial triage) and patch management.

Requirements

• bachelor's degree
• server administration
• cisco networking
• security software
• powershell
• python

What You Bring

-Proven strong written and verbal communication skills for effective interaction with end-users, vendors, and colleagues. -Ability to transport and lift equipment up to 50 lbs and perform physical tasks such as lifting equipment above your head (e.g., installing a rack-mount server or network switch). -Must have reliable transportation and the ability to frequently travel to regional offices. -Demonstrated ability to set priorities, manage multiple tasks, and work independently. -New employee setup (hardware, accounts, desk configuration). -Bachelor’s degree in Computer Science, Information Systems, or a related field, OR equivalent relevant professional experience. -Willingness to work extended hours and travel between offices as required by projects or critical support needs. -Desired Skills/ Experience - Workstation and Server administration, Cisco/SilverPeak Networking experience, CrowdStrike/Zscaler Security software, Scripting skills - PowerShell/Python Scripting.

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Benefits

-Health, dental, and vision insurance -Health savings account (HSA) -Short- and long-term disability -Wellness program with reimbursement benefits -401(k) options (Traditional and Roth) -Life & AD&D insurance -Medical and dependent care flexible spending accounts -Paid parental leave

About Dlz Corporation

-Based in Columbus, Ohio, its team of experts crafts solutions for bridges, transit centers, water systems and more. -Its multidisciplinary model stitches architecture, engineering, surveying, and construction into seamless project delivery. -Typical projects range from complex interchanges and historic bridge restorations to public water/wastewater facilities. -DLZ Carbon in Costa Rica expands its reach—delivering renewable energy, hydropower, and infrastructure projects across Latin America. -It quietly pioneered Ohio's first private green hydrogen station and solar installations on its own campus.

Sector Specialisms