Customer Experience Engineer

Overview

Creates tailored technical experiences for customers, combining engineering expertise with engagement.

Key Responsibilities

• content development
• customer visits
• technical demo
• feedback analysis
• team collaboration
• display improvement

Tasks

-Develops and reviews technical content for sales and marketing materials, ensuring clarity and accuracy. -Develops and executes plans for pre-visit preparation, on-site engagement, and post-visit follow-up to maximize the impact of customer interactions. -Designs and delivers engaging customer experiences during on-site visits, plant tours, off-site events, and training sessions. -Collaborates with internal teams to ensure consistent messaging and alignment throughout the customer journey. -Supports trade shows and customer events with technical presentations and product insights. -Operate in both office and manufacturing environments with exposure to temperature fluctuations. -Personalizes customer experiences based on business needs, product history, and previous interactions. -Regular interaction with internal teams and external customers. -Collects and analyzes customer feedback to identify areas for improvement. -Prepares and presents technical demonstrations that highlight product advantages and manufacturing capabilities. -Use of personal protective equipment (PPE) as required. -Contributes to the improvement of displays and exhibits in customer-facing environments. -Perform all tasks on-site and at customer locations.

Requirements

• hvac
• bachelor's
• 5+ yrs
• analytical
• communication
• safety

What You Bring

-Analytical skills for interpreting customer feedback and experience data. -Working knowledge of HVAC systems, manufacturing processes, and competitive products. -Ability to lift up to 25 lbs. occasionally for event setup or demonstration equipment. -or any combination of education and experience, which would provide an equivalent background. -Strong writing, organizational, and project coordination skills. -Requires a Bachelor’s degree in Engineering; 5+ years of experience in HVAC or a related technical field, with experience in customer engagement, sales support, or technical marketing preferred. -Exposure to loud noise levels and moving mechanical parts during plant tours. -This role is classified as a Safety Sensitive Position, requiring heightened awareness and adherence to all safety protocols to prevent accidents and ensure a secure work environment. -Use of fine and gross motor skills for handling presentation tools and materials. -Strong communication and presentation skills. -Ability to explain complex technical concepts in customer-friendly language. -Ability to travel and adapt to various physical environments during off-site events.

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About Aaon, Inc.

-specializes in high-performance HVAC systems designed to maximize energy efficiency. -a leader in providing sustainable solutions for indoor air quality in both commercial and industrial settings. -designs and manufactures a wide range of air conditioning, heating, and ventilation systems. -known for innovation in energy-efficient products, including their focus on sustainability through technology. -typical projects range from large commercial buildings to industrial sites, where they provide state-of-the-art HVAC systems. -systems are engineered to provide cost-effective, eco-friendly solutions for air quality, comfort, and energy savings. -a preferred partner for many Fortune 500 companies and government projects due to strong focus on product quality. -notable for their commitment to continuous improvement and pushing the boundaries of HVAC technology.

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