Planner

Overview

Plan and monitor daily IT service work, allocate tasks, ensure deadlines, admin

Key Responsibilities

• customer surveys
• service allocation
• work monitoring
• it monitoring
• operative liaison
• data reporting

Tasks

-Conduct customer satisfaction surveys -Allocate and deliver services to agreed business priorities in the most -Monitor incoming work raised by the service centre -Control and monitor the daily work activity on the IT system -Liaise with operatives to ensure work is completed within specified timeframes -Follow up on enquires and complaints -Update IT system to allow statistical data to be collated and reported

Requirements

• social housing
• administration
• opti-time
• microsoft office
• organisational
• communication

What You Bring

-Experience gained within a social housing environment is advantageous. -To be competent in all aspects of administration tasks and have good organisational skills -Strong administrative skills and ability to operate a computerised database system (ideally Opti-Time) -Ability to work to deadlines and strong communication skills -Experience in working with Microsoft Office software (Outlook, Word, Excel and Access)

People Also Searched For

About Liberty. The Go-To People For Property Services.

-Evolved into a national property services specialist with regional hubs across England and Wales. -Handles 1,500 tenant calls daily and delivers over 114,000 repairs yearly. -Acquired by Wates in October 2024 to enhance heating, compliance, and renewable energy capabilities. -Operates with a national reach through its headquarters in Knowsley and bases in Manchester, Leeds, Portsmouth, Havant, and Cardiff. -Embeds welfare spotting into repair visits, training staff to identify issues like neglect or hoarding. -Leverages data-driven systems integrated with housing-management platforms for real-time performance and compliance tracking.

Sector Specialisms