Back Office Customer Service Representative

Overview

Perform back‑office admin, billing, collections, and revenue cycle tasks.

Key Responsibilities

• billing
• revenue recognition
• loss mitigation
• ach processing
• correspondence
• customer communication

Tasks

-Process financial account transactions to ensure accurate account billing, balances, revenue and General Ledger (G/L) accuracy (, disputes, sales tax, debit/credit adjustments, deposit maintenance, suspends, vouchers, G/L activities, final bill disputes, customer directed payments, collection agency manual payments, bank issued, HEAP and cross system payments) -Investigate and process billing, service order, collections, payment and audit/control related systems exceptions for timely and accurate revenue recognition -Perform and coordinate revenue loss mitigation activities such as pole cuts, field collections, gas safety compliance, consumption on inactive accounts, stopped meter, theft and other loss activities -Process and track Automated Clearing House (ACH) notification, return items, online lockbox decision tools, return checks, field collector payments, return and fee reports -Open, deliver, route, scan, log and process incoming correspondence (faxes, mail, emails, return mail/email) -Communicate with external customers, business partners, vendors and other employees -Research, reconcile and resolve customer, agency, internal clients/billing owners/partners, banks inquires including account research, billing and adjustments

Requirements

• excel
• ms office
• customer service
• finance
• high school
• communication

What You Bring

-Ability to investigate, review and reconcile financial transactions. -Excellent communication skills with external customers, vendors and other employees -Satisfactory completion of validated skills testing, as determined by the Company. -Demonstrated experience of common business applications such as Microsoft Office (MS Word, MS Excel, MS Outlook). -Must possess excellent interpersonal verbal and written communication skills. -Advanced use of computer software (Email, MS Office Suite) and office technologies -1-3 years of Customer Service or Financial Business Experience in an office setting is preferred. -Ability to create and update excel or system files/reports -Solid math skills -High School Diploma or equivalent required (Associate’s Degree preferred). -Basic account updates, field orders and outbound calls based on account parameters

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Benefits

-$21.95 an hour

About National Grid

-Plays a critical role in delivering electricity and gas to millions of homes and businesses. -Operates in both the UK and US, ensuring safe and reliable energy distribution. -Deeply involved in the development of renewable energy infrastructure, including wind and solar projects. -Key projects include cross-border power links to improve energy security and integrating low-carbon solutions. -Continually innovates to meet growing energy demand while reducing environmental impact. -Operates in both electricity and natural gas distribution across a vast geographical area in the US. -Invests in sustainability initiatives and clean energy infrastructure.

Sector Specialisms