Airport Ambassador (Bozeman, MT)

Overview

First point of contact, greeting guests at airport and coordinating transport to resort.

Key Responsibilities

• travel systems
• arrival tracking
• vehicle prep
• guest coordination
• issue reporting
• luxury standards

Tasks

-Strictly adhere to PPE requirements and safety/hygiene measures -Maintain detailed knowledge of resort facilities, services, and current programming -Maintain fluent communication with all departments -Ensure compliance with all policies, standards, and procedures -Provide accurate information about the surrounding area, including Yellowstone National Park, Big Sky Resort, and local attractions -Provide travel time as well as orientation information about the resort and the journey to One&Only Moonlight Basin during transportation -Utilize Alice, Relay, and Opera Cloud systems to track guest information and update arrival status with correct number of items guests are traveling with -Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc. -Ensure vehicles are properly prepared with appropriate amenities (snacks, drinks, fresh towels) -Follow Lost & Found Policies and Procedures -Assist guests with introduction to transportation drivers, who will assist with luggage -Analyze information to solve problems effectively -Assist with departure coordination when needed, ensuring the same level of service throughout the guest journey -Lifting and carrying of loads weighing up to 50 pounds -Attend training with punctuality and contribute to a positive work environment -Address guest concerns confidently and follow up appropriately -Follow LQA & Fobes Standards related to Front Office operations -Assist with guests needs ensuring a seamless transition from arrival to resort transportation -Ensure all guest preferences and requests are documented and communicated to the appropriate resort departments -Maintain communication with the resort to provide real-time updates on guest arrivals and any special requirements -Anticipate guest needs and proactively offer assistance with special requests -Verify transportation arrangements prior to guest arrival and resolve any discrepancies -Ensure Joy and ultra-luxury standards established by the resort -Coordinate with drivers to ensure timely pickup and seamless transportation to the resort -Maintain open communication with Front Office and Rooms Controller regarding guest arrivals and departures -Document and report any service issues or guest feedback -Maintain workspace cleanliness and disinfection -Greet arriving guests at the airport or jet center with genuine warmth and enthusiasm, creating a memorable first impression of One&Only Moonlight Basin -Follow grooming standards established by the resort

Requirements

• ms office
• alice
• opera
• leadership
• problem solving
• customer service

What You Bring

-Proficient in MS Office and call center equipment/software programs -Leadership skills with problem-solving ability -Maintain knowledge of transportation schedules, routes, and estimated travel times -Excellent organizational skills -Communication skills -Frequent bending, twisting, stooping, reaching, and pulling -Outstanding communication and interpersonal skills -Ability to work under pressure -Experience and Customer Service -English spoken -Reliable and result driven -Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods -Use of ALICE and OPERA

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Benefits

-Discounts at F&B outlets on property -Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership -Health Savings Account with $50 employer contribution per pay period* -14 nights per year at $100/night* at Kerzner Properties worldwide -5 weeks of PTO (Paid Time Off)* -Complimentary meal per shift -Medical insurance - 80% of premium paid by employer* -Full-Time Year-Round Benefits -Complimentary transportation to/from resort -Dental, vision & life insurance - 100% of premium paid by employer* -Subsidized housing based on availability -8 paid holidays* -Uniform provided & complimentary laundering

About One&Only Resorts

-Founded in 2002 by Sol Kerzner as an ultra-luxury resort brand under Kerzner International. -Renowned for crafting one-off resorts and private homes in captivating global locations. -Operates across nine countries, with new destinations in Greece, Montana, and Antigua. -Focused on bespoke architectural design that reflects local culture and natural environments. -Typical offerings include high-end lodging, immersive cultural experiences, wellness, and adventure. -Standout for purpose-built destinations like One&Only Reethi Rah (Maldives) and private home experiences.

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