Sales Assistant

Overview

Provide admin and customer support to sales team for luxury home sales

Key Responsibilities

• crm management
• data reporting
• document prep
• loan coordination
• customer visits
• inventory management

Tasks

-Work with customers visiting the sales center -Assist in facilitating mortgage process, which can include: -Monitor community and model home appearance to achieve established company standards -Track and update community sales team reports, community dashboards, contact report tracking, scorecards and standards of excellence -Provide customers with relevant weekly updates on the status of their build including sending photos of the home under construction when appropriate -Work with customer’s lender to ensure loan is on track to settle, providing documentation, creating and providing comps to a lender’s appraiser -Support the weekly communication processes with post-sale customers when appropriate -Provide administrative support for the sales team -Prepare paperwork and real estate related documents through the corporate workflow process such as exhibits, diagrams, endorsements, mortgage documentation, etc. -Assist with scheduling post-sale contract appointments, facilitating the customer visitation process including scheduling, meeting, and welcoming customers who visit before and during their buying process -Responsible for stocking homeowner Tiffany closing gifts, model supplies, etc. for assigned community -Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. -Ensure buyer makes application with TBI Mortgage and receives commitment letter.

Requirements

• crm
• microsoft office
• degree
• sales experience
• communication
• collaboration

What You Bring

-CRM software -Excellent planning, organization, communication, and administrative skills -Associates or Bachelor’s degree -Customer Service: positive demeanor to quickly build rapport and trust with customers, championing the Toll Brothers brand -Organizational Skills: technically savvy with organizational skills with strong focus on attention to detail -Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease -Knowledge of Microsoft Office -High School Diploma or GED -Demonstrate model home and present community/floorplan features to customers (not discussing pricing where licensing is a requirement) -1+ years of sales or administrative experience -Collaboration: ability to be a team player and work with internal partners (Online/Onsite Sales and Construction) across multiple departments to service the customer

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About Toll Brothers

-Founded in 1967 by brothers with a vision for upscale living in suburban Philadelphia. -Expanded through the 1990s into a national brand, building in over 60 markets across 24 states. -Specializes in single-family estates, townhomes, condos, urban mid/high‑rise, active‑adult and student housing. -Operates across the entire homebuilding lifecycle—from land development and mortgage to architecture and insurance. -Known for pioneering luxury master‑planned and resort‑style golf communities alongside custom smart‑home integrations. -Serves both high‑end and 'affordable luxury' buyers, with millennials increasingly among first‑time buyers.

Sector Specialisms