Experience Ambassador

Overview

Oversee conference center operations and deliver high‑profile executive events.

Key Responsibilities

• scheduling
• av troubleshooting
• catering orders
• client liaison
• incident reporting
• feedback integration

Tasks

-Execute high-profile meetings and events with senior executive participation while maintaining exceptional standards -Engage in culture of continuous improvement and innovation by adopting best practices and new tools -Complete all tasks and projects as directed while ensuring timely delivery based on established deadlines -Provide backup support for reception as needed to maintain seamless client service -Ensure excellent coordination and execution of work with minimal disruption to client operations -Check and restock soft services including coffee machines and products for optimal client experience -Manage all operations, functions, and logistics for conference center including scheduling using client scheduling software -Establish rapport and maintain relationships with events and conference clients through professional engagement -Follow established escalation procedures and incident reporting procedures for effective issue resolution -Serve as primary point of contact for conference center clients while responding to all requests in timely manner -Collect feedback from business line stakeholders and client attendees to integrate into continuous improvement efforts -Respond to inquiries and requests while providing information and direction to vendors and service providers -Order catering and troubleshoot AV and other setup issues to ensure seamless event execution -Consult with conference center clients to determine comprehensive event needs including space, setup, AV requirements, and catering -Handle all administrative support for conference center and off-site meetings including cost quotes and presentations

Requirements

• bachelor's
• ms office
• av
• event software
• leadership
• 1-3 yrs

What You Bring

-Bachelor's degree desired or equivalent work experience -Background in conference center management or corporate event planning -Consistently deliver high standards of care during events while exceeding client expectations and anticipating needs -Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook) -Highly collaborative approach with strong interpersonal skills for effective stakeholder engagement -Exceptional customer service skills with passion for hospitality and client satisfaction -Excellent verbal and written communication skills with ability to communicate professionally -Track record of initiative, integrity, and good judgment in professional settings -Knowledge of AV equipment and technical requirements for professional events -Experience with high-profile executive meetings and senior-level event coordination -Willingness and ability to travel as needed for event coordination and client support -Proven leadership skills with ability to manage multiple priorities and deliver results in fast-paced environment -1-3 years of experience in event planning, project management, hospitality, or related field -Experience with client scheduling software and event management systems -Background in continuous improvement initiatives and best practices development -Understanding of catering coordination and vendor management processes

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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