Product Application Consultant
Lennox
Designs, manufactures and markets HVAC and refrigeration solutions for residential and commercial use.
Assist HVAC customers with product and application support via technical call center.
25 days ago ago
$66,000 - $86,000
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Richardson, TX
Office Full-Time
Company Size
14,200 Employees
Service Specialisms
Emergency Replacement
Plan & Spec
Design & Build
Planned Replacement
National Account Services
Structural & Architectural Solutions
Equipment Recycling
Sector Specialisms
Residential Heating and Cooling
Commercial Heating and Cooling
Refrigeration
Building Climate Solutions
Home Comfort Solutions
HVACR Technology
Energy Management Systems
Indoor Air Quality Solutions
Role
Description
call tracking
equipment diagnostics
process improvement
hvac consulting
equipment design
technical support
- Document the call information into the call-tracking database in the event additional follow-up is required.
- Analyzes & identifies problems with Lennox equipment or applications and recommend appropriate corrective action.
- Identifies and helps implement process improvements.
- C onsults and provides assistance related to the proper application of residential & commercial HVAC equipment.
- Provides application details necessary to select, design and install equipment.
- Answers technical questions related to the equipment or equipment specifications.
Requirements
autocad
sap
hvac installation
hvac codes
microsoft office
high school
- Requires a high school diploma or an equivalent combination of education and experience.
- Ability to multitask and prioritize multiple technical requests.
- Have familiarity with national building, safety, installation and applications codes for HVAC equipment.
- Training or experience in the application and installation of heating and air conditioning equipment.
- Experience in Microsoft Office Suite and AutoCAD Design software preferred.
- Experience with SAP is preferred.
- Must have excellent verbal and written communication skills.
- Strong customer service skills. Strong analytical and troubleshooting skills.
- Requires at least 1 year related experience.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
1895 Founding
Historical Beginnings
The company was established in 1895 by inventor Dave Lennox, revolutionizing furnace designs.
S&P 500 Listed
Financial Milestone
The company is publicly traded and ranks among S&P 500 firms following a financial resurgence.
3 Locations
Manufacturing Hubs
The company operates major manufacturing facilities across three key regions.
- Over decades it expanded from furnaces into air conditioning, refrigeration and advanced climate‑control systems.
- It serves both homeowners seeking quiet, efficient comfort and businesses needing robust, serviceable commercial systems.
- Flagship projects include award‑winning heat pumps, smart thermostats and large-scale HVAC retrofits for schools, hospitals and big‑box retailers.
- Unusual trivia: in the 1960s the firm briefly built a small crawler tractor and lawn mower called the 'Kitty Track 600'.
Culture + Values
- Integrity
- Respect
- Excellence
- Accountability: We deliver on our commitments.
- Positive Engagement: We energize and motivate others.
- Trust: We are always honest, ethical, and safe.
- Customer Experience: We earn the loyalty of our customers.
- Sustainability: We care for our community and planet.
- Talent: We foster belonging and create opportunities to grow.
- Innovation: We embrace original ideas and creative solutions.
- Quality: We strive for continuous improvements.
- Results: We prioritize superior outcomes for our shareholders.
Environment + Sustainability
13th
Sustainability Leader
Ranked among Barron's 100 Most Sustainable Companies, showcasing commitment to environmental and social responsibility.
1%
Community Investment
DONATES up to 1% of net income to health, education, and environment causes, reflecting dedication to social responsibility.
- Offers paid volunteer time off for community and environmental non‑profits.
- Developed low–global‑warming‑potential HVAC products (Home & Building Climate Solutions segments).
- ENERGY STAR Most Efficient products (Lennox Ultimate Comfort System™).
- ‘Smart Heating and Cooling Product of the Year’ at 2024 IoT Breakthrough Awards.
- Named Best‑Managed Company by WSJ citing sustainable product delivery, community initiatives, efficient operations Dec 19 2024.
- Net‑zero target date: **not publicly disclosed** on official site.
Inclusion & Diversity
Three Years
Consecutive Certification
The company has been Great Place to Work–certified for three consecutive years, highlighting its commitment to fostering an inclusive workplace culture.
2024 Rank
Top Workplace Recognition
Recognized in the U.S. News & World Report Best Companies to Work For 2024 list, showcasing its inclusive and empowering workplace culture.
- Fosters an open, inclusive culture where people from all backgrounds feel welcome and valued.
- Inclusive recruiting practices and development programs supporting equity.
- Employee Resource Groups and cultural ambassador networks offer year-round learning, connection, and growth opportunities.
- No public gender-based workforce statistics disclosed.
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