Community Association Manager

Description

• Act as or oversee the primary liaison with the Association Board of Directors and homeowners as needed.
• Maintain unit and contract files relating to the operations of the Association.
• Review monthly financial reports and ensure management summary is submitted to the association Board of Directors.
• Update homeowner and association information in C3 and shared files.
• Oversee ARB (Architectural Review Board) application processing and perform on-site community inspections as necessary.
• Provide and/or oversee recommendations to the Association Board of Directors and committees regarding major capital expenditures as required to maintain the desired community appearance and operation.
• Perform/direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
• Monitor corporate and client delinquency rates and collections process for account portfolio.
• Oversee Associa staff as contract provides.
• Oversee the AP process in accordance with Associa home office processes and procedures.
• Ensure Associa community management tools are being effectively developed and utilized such as annual calendar, action item list, resolution worksheets, timed agendas, RFP matrixes, committee charters, procurement procedures, FY operating budget, etc.
• Ensure Board of Directors is aware of legal actions involving the Association.
• Partner with multiple stakeholders, for example assistant community managers, vendors, peers, clients.
• Prepare agendas, update management reports, and compile documents and copies for Board meeting packages.
• Travel to client associations in order to attend board meetings, perform inspections, conduct walk-throughs and attend community events as needed and per the management agreement.
• Manage routine and special project vendors including procurement as well as performance evaluation as contracted.
• Supervise the operation and administration of the Association in accordance with management agreement and the Association's policies and procedures.
• Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners and arrange bulk mailing of same within the time frames set by state statute or governing documents.
• Coordinate and/or oversee inspection of building facilities and/or common area, and arrange appropriate follow up actions as required.

Requirements

• Associates Degree Required
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Knowledge of the role of the association board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Self-motivated, proactive, detail oriented and a team player.
• Proficiency in conflict resolution techniques.
• Bachelor’s Degree Preferred
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• 1 – 3 years of Community Association experience
• Must be able to communicate effectively and professionally on phone, email, and in-person.
• Proficiency in typical business correspondence (grammar, structure, punctuation, spelling, etc.).
• Knowledge of conflict resolution techniques at a proficient level.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.)
• Professional customer service skills.
• Must be able to prioritize, manage time, and meet deadlines.
• Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).
• Ability to self-motivate, be proactive, detail oriented and successfully function as part of a team.
• Must be able to work effectively with others in person and in group setting
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Ability to keep workspaces organized and maintained.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of communities/property/real estate and homeowners associations.
• Knowledge of company policies, procedures, and forms
• Time management and time critical prioritization skills.
• Ability to interpret verbal and/or written instructions at a proficient level.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance