Operations Support Coordinator - Watford

Overview

Support BREEAM operations, handling queries, QA audits, invoicing and admin

Key Responsibilities

• qa audits
• data management
• audit coordination
• invoice management
• documentation
• customer support

Tasks

-Assist in keeping internal procedures, guidance documents and FAQs up to date, and to adhere to our accreditation standards and operations procedures -Carrying out Administrative QA audit checks and certificate generation of assessments -Maintaining accurate records of data within the BREEAM systems, databases and websites (assessment evidence and report submissions, contracts, email correspondence) -Processing and coordinating the Quality Assurance (QA) audit submissions and certifications for a number of our certification schemes, including BREEAM In-Use, BREEAM New Construction and BREEAM Refurbishment. Doing so in accordance with our operational procedures. -Processing and coordinating the BREEAM In-Use cost proposals and invoicing schedules – ensuring that all records regarding proposals and invoices are accurate and kept up to date. -Liaising with customers daily (email, telephone and Live Chat) – responding to queries relating to licensing, registrations, cost proposals, the status of QA, certifications, feedback date requests, fees, online systems and websites whilst maintaining good customer relationships and providing excellent customer service -Investigating and resolving invoicing issues and queries from customers and monitoring outstanding debts from our assessors and clients -Manning and coordinating our customer Live Chat – first line contact and fielding Live Chat queries to relevant BREEAM departments and agents and answering and assisting with general Live Chat queries

Requirements

• analytical
• organised
• administration
• detail‑oriented
• procedural
• self‑motivated

What You Bring

-Analytical and problem solver -Excellent organisation skills -Business administration / Operations support experience -Ability to manage and organise a busy workload -Attention to detail is a critical requirement -Ability to follow standard procedures -Quick learner with a ‘Can do’ attitude -Self-motivated and independent, with the ability to work without supervision and with little guidance

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Benefits

-Learning & development – Free access to BRE Academy and our online learning platform -Professional membership reimbursement -HealthPartners cashback scheme – Reclaim costs on prescriptions, physiotherapy, dental care, and more -Onsite facilities – Restaurant, nursery, and free parking, including at-cost EV charging points -Life assurance – 4x your basic salary -Pension scheme – 5% employer-matched contribution -Enhanced maternity package

About Bre

-It reinvests profits to advance science-led solutions for buildings and infrastructure worldwide. -It created the renowned BREEAM standard, certifying sustainable performance in buildings across the globe. -Its testing, inspection and certification services span from product components to entire structures, underpinning safety and efficiency. -BRE Academy delivers rigorous training on topics like energy, net-zero sustainability, fire safety and security. -A standout feature is the BRE Science Park, where full-scale demonstration buildings and cutting-edge testing facilities bring innovation to life. -Its work includes high-profile sustainability projects, such as certifying IKEA Greenwich’s planet-positive store.

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