Autoline Support Analyst

Overview

Provide technical support, configuration, maintenance, and training for Autoline DMS.

Key Responsibilities

• user training
• data accuracy
• system monitoring
• integration management
• technical support
• reporting

Tasks

We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects -Conduct onboarding and user training sessions for new and existing employees. -Ensure data accuracy and consistency across all modules and departments. -Monitor system performance and ensure application availability and reliability. -Work closely with department heads to understand business needs and translate them into system solutions. -Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools. -Maintain documentation, change logs, and standard operating procedures. -Provide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units. -Participate in internal system audits to ensure data and IT governance compliance. -Liaise with IT infrastructure teams on server, network, or access-related issues. -Develop and maintain user manuals, SOPs, and training guides. -Support staff in effectively using Autoline modules to optimize productivity. -Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules. -Configure workflows, settings, and user profiles according to operational requirements. -Coordinate with software vendors for unresolved or complex technical issues. -Generate and support operational reports and dashboards as per management requirements. -Identify system inefficiencies and recommend workflow or configuration improvements. -Verify system functionality post-upgrade and coordinate with internal IT teams. -Coordinate with vendors for technical support, enhancements, and new features. -Log, track, and resolve incidents using the company’s helpdesk or escalation system. -Assist in software upgrades, patch management, and UAT (User Acceptance Testing). -Support new module or branch setups, data migration, and configuration activities. -Manage user access, permissions, and security roles within the Autoline system.

Requirements

• autoline
• sql
• dms integration
• bachelor’s
• 5 years
• advanced excel

What You Bring

-Agility & Adaptability – Responds effectively to change and supports others through transitions. -Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global). -Excellent analytical, communication, and customer service skills. -Autoline / Keyloop DMSSQL & Data Analysis -Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance). -Bachelor’s degree in Information Technology, Computer Science, or related field. -Collaboration & Influence – Builds strong cross-functional relationships and resolves conflicts constructively. -Ability to work under pressure and manage multiple support requests. -DMS Integration -Experience troubleshooting application, database, and access-related issues. -Customer Focus – Understands user challenges and proactively resolves them. -Microsoft Office (Advanced Excel Functions) -Familiarity with SQL, system configuration, and reporting tools.

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About United Al Saqer Group

-operations span across automotive, industrial, and real estate sectors, serving both public and private sectors -automotive division is one of the leading distributors of premium vehicles in the region -industrial sector provides innovative solutions for construction, transport, and logistics industries -real estate arm is responsible for several landmark developments across the UAE -consistently expanded its portfolio by acquiring and partnering with global industry leaders -reputation for quality and reliability keeps them at the forefront of their industries -offers a wide range of products and services, catering to the evolving needs of the market

Sector Specialisms