Resident Service Associate

Overview

Manage lettings, resident relations, and property inspections at Stockport.

Key Responsibilities

• database entry
• property inspections
• lettings management
• repair management
• reporting
• resident interaction

Tasks

Reporting to the Lettings Manager, the Resident Service Associate will be based on site at The Interchange in Stockport and will be responsible for ensuring a high standard of customer service with a focus on resident and community wellbeing with our Great Places Housing Group developments. -Ensure reports such as FRA’s, reportable incidents are recorded on the central database in a timely manner and in the agreed format -An eye for detail, to ensure that there is a seamless customer journey, with effective communication to residents and prospective residents. -Schedule and carry out periodic property inspections, instruct associated follow up works and liaise with residents where necessary. -Managing the day-to-day lettings on a patch of properties including but not limited to; the arranging of marketing, keeping website entries up to date, conducting viewings, key management, processing applicants through referencing and credit checks, completing the tenancy sign up including the property inventory, conducting pre and post termination inspections and processing deposits through the Deposit Protection Scheme and Reposit. -Keep up to date with our offer and monitor competitors offers. Being able to provide full information to a customer around our offer and commitments they must make to secure a property. -Provide general support to other areas of the team, such as chasing rent arrears, raising and approving purchase orders and contributing towards our reporting process. -Carry out regular inspection of all common parts reporting any defects. -Pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections. -Ensuring defects, responsive, planned and void repairs are of a high standard, delivered well, are within budgets and in accordance with legislative requirements. -To run regular resident engagement events -You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. -Face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home. -Develop creative, innovative and effective approaches to the marketing, letting and management of the apartments, working alongside our marketing team.

Requirements

• ict
• dbs
• marketing
• buy-to-rent
• driving licence
• flexibility

What You Bring

-Effective ICT skills -This role is subject to a basic DBS check -The ability and willingness to work weekends and evenings when required during the initial letting period is essential. -The ability to work to deadlines and under pressure -Knowledge of marketing techniques for promoting developments -Experience of working within the Buy to Rent / Market Rent business or estate agency team -Full driving licence and use of own car. -The ability to work flexibly in the evenings and weekends to meet the needs of the customer group. -Ability to work to deadlines and effectively manage own workload

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Benefits

Permanent, Full Time Salary circa £30,000

About Great Places Housing Group

-Operates a profit-for-purpose model, reinvesting surplus into affordable housing, new developments, and community services. -Its Plumlife arm supports affordable home ownership via shared‑ownership and Help to Buy schemes. -Cube division delivers quality homes for market sale and private rent alongside its social housing operations. -Typical projects include affordable housing builds, area regeneration, resident training, green advice, and community events. -Standout traits include an award‑winning affordable home ownership service and commissioning distinctive architecture. -Unusual fact: a significant private donor supports the group, and it has led pilot home‑zone street redesigns.

Sector Specialisms

Security Clearance

-basic dbs check required